Guest Communications Specialist

5G-Starlink Pte.; Malacca City; Sur place; MYR 24 000 - 36 000; Plein temps

Résumé du poste

Renaissance in Malaysia invites applications for a Front Desk/Guest Services role. You will answer, record, log, and process guest calls and requests, operate the telephone switchboard, and assist guests with wake-up calls, messages, and information about internet access.

You will monitor busy lines, relay messages accurately, and ensure guest satisfaction. The job emphasizes professional etiquette, confidentiality, and clear communication while supporting bell staff and other hotel operations

Qualifications

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard.
• Advise guests on messages, wake-up calls, and internet access.

Responsabilités

• Monitor busy lines and update call status.
• Relay messages accurately and completely.
• Follow up to ensure guest requests are met.
• Support bell staff and maintain professional appearance as needed.

Description du poste

Renaissance in Malaysia invites applications for a Front Desk/Guest Services role. You will answer, record, log, and process guest calls and requests, operate the telephone switchboard, and assist guests with wake-up calls, messages, and information about internet access.

You will monitor busy lines, relay messages accurately, and ensure guest satisfaction. The job emphasizes professional etiquette, confidentiality, and clear communication while supporting bell staff and other hotel operations