Front Desk Supervisor – Guest Experience Leader

Accor; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Accor is seeking a Front Office Supervisor in Kuala Lumpur to oversee daily front office operations, ensuring seamless check-in/check-out and top-tier guest service. You will monitor staff performance, coordinate with other departments, and ensure accurate billing and cashiering through precise shift reporting.

The role requires good communication, leadership, and problem-solving abilities, and candidates should be able to work shifts, including weekends and public holidays.

Qualifications

• Experience in front office operations is advantageous.
• Strong communication, leadership and problem-solving skills are required.
• Customer-oriented with a positive attitude.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Supervise daily front office operations, including check-in and check-out procedures.
• Ensure excellent guest service and handle guest complaints professionally.
• Monitor staff performance and ensure compliance with hotel SOPs.
• Coordinate with other departments to ensure smooth hotel operations.
• Prepare shift reports and ensure accurate billing and cashiering.

Skills

Communication

Leadership

Problem-solving

Customer orientation

Education

SPM/Diploma in Hospitality Management

Job description

Accor is seeking a Front Office Supervisor in Kuala Lumpur to oversee daily front office operations, ensuring seamless check-in/check-out and top-tier guest service. You will monitor staff performance, coordinate with other departments, and ensure accurate billing and cashiering through precise shift reporting.

The role requires good communication, leadership, and problem-solving abilities, and candidates should be able to work shifts, including weekends and public holidays.