Front Desk Concierge & Guest Experience Specialist

Sunway Putra Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Career development

Wellness programs

Discounts on hotel stays

Flexible working arrangements

Job summary

Sunway Putra Hotel Kuala Lumpur is seeking a Front Office Assistant to be the first point of contact at the front desk, handling guest check-ins, reservations, and general administrative support to ensure smooth operations.

You will process check-ins and check-outs in accordance with hotel procedures, greet guests, answer inquiries, and collaborate with other departments to fulfill guest requests in a fast-paced environment.

Qualifications

• Minimum 1–2 years experience in hospitality.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in using hotel management software and technology.
• Flexible and adaptable to a fast-paced environment.

Responsibilities

• Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.
• Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.
• Checks-in guests according to procedure.
• Handle room keys according to the procedure.
• Check-out guests according to the procedure.
• Prepares and liaises with other departments for special requests.

Skills

Strong communication

Interpersonal skills

Problem-solving

Adaptability

Education

CERT/DIPLOMA in Hotel Management or related field

Tools

Hotel management software

Job description

Sunway Putra Hotel Kuala Lumpur is seeking a Front Office Assistant to be the first point of contact at the front desk, handling guest check-ins, reservations, and general administrative support to ensure smooth operations.

You will process check-ins and check-outs in accordance with hotel procedures, greet guests, answer inquiries, and collaborate with other departments to fulfill guest requests in a fast-paced environment.