Front Desk & Guest Services Associate

Kimberley Hotel Sdn Bhd; Penang; On-site; MYR 20,000 - 31,000; Full time

Job summary

Kimberley Hotel Sdn Bhd, a newly refurbished 116-room heritage hotel in the heart of Georgetown, Penang, is seeking a Front Office Assistant. The role involves greeting guests, registering and assigning rooms, handling reservations, and coordinating with housekeeping to maintain accurate room status.

Strong customer service experience is valued in a start-up hospitality setting. Responsibilities include cash handling, processing check-outs, promoting hotel services, and responding to guest

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist in preregistration and blocking off rooms for reservations.
• Understand and adhere to cash handling policies and procedures.
• Know room status and room status tracking; coordinate with housekeeping.

Skills

Customer service experience

Job description

Kimberley Hotel Sdn Bhd, a newly refurbished 116-room heritage hotel in the heart of Georgetown, Penang, is seeking a Front Office Assistant. The role involves greeting guests, registering and assigning rooms, handling reservations, and coordinating with housekeeping to maintain accurate room status.

Strong customer service experience is valued in a start-up hospitality setting. Responsibilities include cash handling, processing check-outs, promoting hotel services, and responding to guest