Front Office Assistant

Kimberley Hotel Sdn Bhd; Penang; On-site; MYR 20,000 - 31,000; Full time

Job summary

Kimberley Hotel Sdn Bhd, a newly refurbished 116-room heritage hotel in the heart of Georgetown, Penang, is seeking a Front Office Assistant. The role involves greeting guests, registering and assigning rooms, handling reservations, and coordinating with housekeeping to maintain accurate room status.

Strong customer service experience is valued in a start-up hospitality setting. Responsibilities include cash handling, processing check-outs, promoting hotel services, and responding to guest

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist in preregistration and blocking off rooms for reservations.
• Understand and adhere to cash handling policies and procedures.
• Know room status and room status tracking; coordinate with housekeeping.

Skills

Customer service experience

Job description

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Front Office Assistant?
• Do you have customer service experience?

Hotel & Accommodation Services 11-50 employees

• - Register guests and assigns rooms. Accommodates special requests whenever possible.
• - Assists in preregistration and blocking off rooms for reservations.
• - Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• - Understands room status and room status tracking.
• - Knows room locations, types of rooms available, and room rates.
• - Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• - Knows the location and types of available rooms as well as the activities and services of the property.
• - Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
• - Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• - Knows how to use front office equipment.
• - Process guest check-outs.
• - Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• - Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• - Reports any unusual occurrences or requests to the manager or assistant manager.
• - Knows all safety and emergency procedures, Is aware of accident prevention policies.
• - Responds to guests’ reviews on online platforms.
• - Perform other related duties as required.

Kimberley Hotel is a newly refurbished hotel with 116 rooms located right in the middle of Heritage Georgetown. We are a start up company aiming to service young and elder generation of local and foreign visitors who are passion about the heritage and historical sites of Georgetown. We are targeting low to middle income group of tourists who are keen to explore Penang Island and most imporatantly the great heritage cultural and architectual buildings left over from our older generation.

Kimberley Hotel is a newly refurbished hotel with 116 rooms located right in the middle of Heritage Georgetown. We are a start up company aiming to service young and elder generation of local and foreign visitors who are passion about the heritage and historical sites of Georgetown. We are targeting low to middle income group of tourists who are keen to explore Penang Island and most imporatantly the great heritage cultural and architectual buildings left over from our older generation.

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What can I earn as a Front Office Assistant