Guest Experience Front Desk Associate

Qanova Holdings Sdn Bhd; Penang; On-site; MYR 20,000 - 27,000; Full time

Job summary

Qanova Holdings Sdn Bhd is seeking a Front Office Assistant in Penang to welcome guests, handle check-in/check-out, manage reservations, and provide information on facilities and local attractions. You will handle inquiries, process payments, and coordinate with housekeeping to ensure smooth operations.

The role includes assisting in training and reporting safety concerns. The position requires strong communication, a professional demeanor, and the ability to manage multiple tasks at a busy

Qualifications

• Provide warm welcome and assist guests at check-in/out.
• Handle inquiries, complaints, and requests promptly and professionally.
• Explain hotel facilities, services and local attractions.
• Manage room reservations, cancellations, and modifications.
• Maintain accurate guest records and billing information.
• Coordinate with housekeeping and other departments for smooth operations.
• Answer phone calls and emails courteously and efficiently.
• Process payments, issue receipts and manage cash/credit transactions.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Provide information about hotel facilities, services, and local attractions.
• Manage room reservations, cancellations, and modifications.
• Maintain accurate records of guest information and billing.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Answer phone calls and emails courteously and efficiently.
• Process payments, issue receipts, and manage cash/credit transactions.
• Ensure the front desk area is tidy, organized, and presentable.
• Assist in training new front office staff when required.
• Report any maintenance or safety issues to the relevant department.

Skills

Guest service

Communication

Problem solving

Reservation management

Billing & payments

Team coordination

Phone & email support

Front desk operations

Training support

Job description

Qanova Holdings Sdn Bhd is seeking a Front Office Assistant in Penang to welcome guests, handle check-in/check-out, manage reservations, and provide information on facilities and local attractions. You will handle inquiries, process payments, and coordinate with housekeeping to ensure smooth operations.

The role includes assisting in training and reporting safety concerns. The position requires strong communication, a professional demeanor, and the ability to manage multiple tasks at a busy