Front Desk & Guest Experience Associate (5★ Hotel)

Grand Hyatt; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Grand Hyatt Kuala Lumpur is seeking a Front Office Assistant to deliver excellent, consistent service to guests and participate in the smooth operation of the Rooms Division. The role emphasizes guest satisfaction, professional communication and teamwork in a luxury hotel environment.

Fresh graduates are encouraged to apply. Malaysian citizens or permanent residents are preferred due to work permit requirements. Prior hospitality exposure is a plus, but not mandatory.

Qualifications

• Diploma or equivalent in Hospitality or Tourism Management.
• Fresh graduates are encouraged to apply.
• Good customer service, communications and interpersonal skills are a must.
• Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.

Responsibilities

• Provide excellent and consistent level of service to your customers.
• Front Office Assistant is responsible to contribute to the smooth and efficient running within the Rooms Division.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma or equivalent in Hospitality/Tourism Management

Job description

Grand Hyatt Kuala Lumpur is seeking a Front Office Assistant to deliver excellent, consistent service to guests and participate in the smooth operation of the Rooms Division. The role emphasizes guest satisfaction, professional communication and teamwork in a luxury hotel environment.

Fresh graduates are encouraged to apply. Malaysian citizens or permanent residents are preferred due to work permit requirements. Prior hospitality exposure is a plus, but not mandatory.