Freight & Transportation Customer Success Executive

Kintetsu World Express (Malaysia) Sdn Bhd; Johor Bahru; In loco; MYR 28.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Professional development opportunities

Health and wellness initiatives

Collaborative team culture

Descrizione del lavoro

Kintetsu World Express (Malaysia) Sdn Bhd in Johor Bahru is seeking a Customer Services Executive (Freight and Transportation) to join our dynamic team. This full-time role handles customer inquiries, orders, and documentation for freight services, working with warehouse, logistics and operations teams.

The ideal candidate has a strong customer service background in logistics, fluent English, and familiarity with freight procedures and documentation.

Competenze

• Proven customer service experience in freight forwarding or logistics.
• Excellent English communication skills, both written and verbal.
• Familiarity with freight procedures, tariffs, and documentation.

Mansioni

• Handle customer inquiries and provide information on freight services, rates, and timelines.
• Process orders, shipments and shipping documentation accurately.
• Coordinate with warehouse, logistics and operations teams for smooth execution.
• Track shipments and proactively update customers on status.
• Resolve complaints professionally and escalate when needed.
• Prepare bills of lading, invoices, and customs forms.
• Maintain records of interactions and transactions in company systems.
• Build strong customer relationships to encourage repeat business.
• Provide quotations and support sales with shipping requests.
• Liaise with brokers, carriers and third parties to facilitate operations.

Conoscenze

English communication

Verbal & written communication

Attention to detail

Time management

Customer focus

Problem solving

Teamwork

Formazione

High school diploma or equivalent

Diploma/degree in logistics or related field

Strumenti

Freight management software

Tracking systems

General computer/ERP systems

Descrizione del lavoro

Kintetsu World Express (Malaysia) Sdn Bhd in Johor Bahru is seeking a Customer Services Executive (Freight and Transportation) to join our dynamic team. This full-time role handles customer inquiries, orders, and documentation for freight services, working with warehouse, logistics and operations teams.

The ideal candidate has a strong customer service background in logistics, fluent English, and familiarity with freight procedures and documentation.