Sales Support Executive(Freight and Transportation)

Kintetsu World Express (Malaysia) Sdn Bhd; Bayan Lepas; Presencial; MYR 39.000 - 58.000; Tempo integral

Benefícios oferecidos por esta vaga

Health and wellness programmes

Career development

Inclusive workplace

Resumo da vaga

Kintetsu World Express ( Malaysia ) Sdn Bhd in Bayan Lepas, Penang, is seeking a Sales Support Executive (Freight and Transportation) to join our dynamic team. This is a full-time role that supports our sales operations, coordinating between clients, operations and the sales team while maintaining excellent service standards and building lasting client relationships.

We offer a structured environment with opportunities for professional development, health and wellness benefits, and a

Qualificações

• Diploma or Bachelor's degree in business/logistics field.
• 1–3 years in sales support or admin in freight/logistics.
• Proficient in MS Office and CRM; fluent English and Bahasa Malaysia.

Responsabilidades

• Provide administrative and operational support to the sales team to ensure efficient day-to-day operations.
• Process and manage freight quotations, ensuring accuracy and timely delivery to prospective clients.
• Maintain and update client databases and CRM systems with accurate information and activity records.
• Coordinate with operations and logistics teams to provide clients with shipment updates and status information.
• Prepare sales proposals, contracts, and documentation related to freight forwarding services.
• Handle client inquiries regarding rates, services, and shipment procedures with professionalism and efficiency.
• Follow up with potential clients and existing accounts to support sales pipeline development.
• Monitor industry trends and competitor activities to support the sales team's strategic planning.
• Liaise between clients and internal departments to resolve issues and ensure customer satisfaction.
• Assist in organising sales meetings, presentations, and client events as required.
• Support the preparation of sales reports and performance metrics for management review.

Conhecimentos

MS Office

CRM systems

English and Bahasa Malaysia

Formação

Diploma or Bachelor's in Business Administration, Logistics, or related field

Ferramentas

Freight forwarding software

Logistics management systems

Descrição da vaga

Sales Support Executive(Freight and Transportation)

About the role

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a Sales Support Executive (Freight and Transportation) to join our dynamic team in Bayan Lepas, Penang. This is a full-time position that plays a crucial role in supporting our sales operations and contributing to the growth of our freight and cargo forwarding business. As Sales Support Executive, you will be the backbone of our sales department, ensuring smooth coordination between clients, operations, and the sales team whilst maintaining excellent service standards and building lasting client relationships.

Key responsibilities

• Provide administrative and operational support to the sales team to ensure efficient day-to-day operations
• Process and manage freight quotations, ensuring accuracy and timely delivery to prospective clients
• Maintain and update client databases and CRM systems with accurate information and activity records
• Coordinate with operations and logistics teams to provide clients with shipment updates and status information
• Prepare sales proposals, contracts, and documentation related to freight forwarding services
• Handle client inquiries regarding rates, services, and shipment procedures with professionalism and efficiency
• Follow up with potential clients and existing accounts to support sales pipeline development
• Monitor industry trends and competitor activities to support the sales team's strategic planning
• Liaise between clients and internal departments to resolve issues and ensure customer satisfaction
• Assist in organising sales meetings, presentations, and client events as required
• Support the preparation of sales reports and performance metrics for management review

What we're looking for

• Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• 1-3 years of experience in a sales support, customer service, or administrative role, preferably within the freight forwarding, logistics, or transportation industry
• Strong knowledge of freight forwarding procedures, shipping documentation, and logistics terminology
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with CRM systems
• Excellent written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin or Cantonese is advantageous
• Strong organisational and time management skills with the ability to multitask and prioritise effectively
• Customer-centric mindset with a commitment to providing exceptional service and support
• Detail-oriented approach to work with strong accuracy in data entry and documentation
• Proactive attitude with the ability to work independently and as part of a collaborative team
• Familiarity with international shipping routes, incoterms, and customs procedures is preferred
• Experience with freight forwarding software or logistics management systems is a plus

About us

Kintetsu World Express (Malaysia) Sdn Bhd is a leading provider of freight and cargo forwarding services, specialising in international logistics solutions. With our headquarters in Penang and operations across Malaysia, we are committed to delivering reliable, efficient, and cost-effective shipping and logistics services to our diverse client base. Our company values innovation, customer satisfaction, and operational excellence. We pride ourselves on our experienced team, global network, and dedication to providing tailored logistics solutions that meet the unique needs of our clients. We are an established part of the Kintetsu World Express Group, a global logistics powerhouse with an excellent reputation for service quality and reliability.

What we offer

We offer a competitive salary package commensurate with your qualifications and experience. As a full-time employee, you will enjoy a structured working environment with opportunities for professional development and career advancement within our growing organisation. We provide a supportive and collaborative workplace culture that values your contributions and encourages continuous learning. Our benefits package includes access to health and wellness programmes, as well as opportunities to develop expertise in the dynamic freight forwarding and logistics industry. We believe in fostering an inclusive workplace where your ideas are heard and your career can flourish alongside the success of our company.

We are the Malaysian ISO 9001 certified subsidiary of Kintetsu World Express, Inc. (KWE), an internationally recognised global freight and logistics provider from Japan. We currently have domestic offices in Kelana Jaya (HQ), KLIA, Port Klang, Penang, Johor Bahru, Malacca, Ipoh, Kuching, Shah Alam and service an impressive portfolio of MNC clients providing total and efficient logistics solutions. For more information, please visit our corporate website www.kwe.com

Corporate Philosophy:

"Contribute to the development of a global community through logistic services - by creating new value, sustaining the environments and collaborating with our Client, Shareholders and Employees."