Freight Forwarding Customer Service & Ops Specialist

JD LINK MALAYSIA SDN. BHD.

Johor Bahru

On-site

MYR 67,000 - 100,000

Full time

14 days+

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Job summary

JD LINK MALAYSIA SDN. BHD. in Johor Bahru is seeking a Customer Service cum Operation (Freight Forwarding) to join our team. The role combines front-line customer service with hands-on freight forwarding duties to ensure smooth day-to-day shipments.

You will handle inquiries, prepare shipping documents, coordinate with carriers and agents, monitor shipments, and maintain accurate records. Fluency in Chinese, English and Bahasa Melayu plus a college degree are required.

Qualifications

College degree or above, with 1+ year experience in customer service or operations in international logistics.
Fluent in Chinese, English and Bahasa Melayu; strong problem-solving ability and pressure resistance.

Responsibilities

Handle customer inquiries regarding freight services and booking arrangements
Prepare and process shipping documents (Bill of Lading, invoices, packing list)
Coordinate with shipping lines, airlines, transport providers and overseas agents
Monitor shipment progress and update customers on delivery status
Follow up on bookings, shipment schedules and operational issues
Maintain accurate records of shipments and customer communications
Assist in resolving customer issues and provide professional support
Work closely with internal teams to ensure smooth daily operations