Ocean freight Customer Service Executive

Kintetsu World Express (Malaysia) Sdn Bhd; George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a detail-oriented Customer Service Executive for Ocean freight (Export & Import). You will be the main liaison among customers, operations, and global partners to ensure shipments run smoothly in a fast-paced environment.

Responsibilities include handling inquiries, coordinating with internal teams and vendors, preparing documents, and ensuring timely billing and reporting. Local Malaysia-based role with a requirement for own transportation.

Qualifications

• Diploma or Degree in any related discipline.
• Minimum 1 - 2 years of working experience in similar capacity in freight / logistics industry.
• Proficient in oral and written English, Bahasa Malaysia, or Mandarin.
• Possess own transportation.
• Good literacy of MS Office and computer usage.

Responsibilities

• Handle customer inquiries, coordinating with internal teams and external vendors.
• Coordinate with co-loaders/liners and monitor shipment costs.
• Arrange cargo pickups and customs declarations.
• Prepare shipping documents (e.g., BL, SI) and pre-alerts.
• Ensure timely billing, cost input, and invoice generation.
• Communicate with customers, vendors, and sales teams to resolve shipment issues.
• Maintain regular updates and reports on shipment progress.
• Support customer service improvement and internal reporting.
• Attend training and support ad-hoc tasks.

Skills

English Proficiency

Bahasa Malaysia Proficiency

Mandarin Proficiency

Communication Skills

Self-motivated

Education

Diploma or Degree in related discipline

Tools

MS Office

Job description

We are looking for a detail-oriented and proactive Customer Service (Ocean freight - Export & Import) to join our logistics team. In this role, you will serve as the key point of contact between customers, operations, and our global partners, ensuring shipments move smoothly and efficiently. If you thrive in a fast-paced environment and enjoy coordinating across departments to solve issues and meet customer expectations, we’d love to hear from you.

Job Responsibility:

The role involves handling customer inquiries, coordinating with internal teams and external vendors, and ensuring timely and accurate documentation and billing.

Key Responsibilities:

Handle customer bookings and coordinate with co-loaders/liners

Monitor shipment costs and expedite pricing issues

Arrange cargo pickups and customs declarations

Prepare shipping documents (e.g., BL, SI) and pre-alerts

Ensure timely billing, cost input, and invoice generation

Communicate with customers, vendors, and sales teams to resolve shipment issues

Maintain regular updates and reports on shipment progress

Support customer service improvement and internal reporting

Attend training and support ad-hoc tasks

Job Requirements:

Diploma or Degree in any related discipline

Minimum 1 - 2 years of working experience in similar capacity in freight / logistics industry

Proficient in oral and written English, Bahasa Malaysia, or Mandarin (To effectively communicate with Mandarin-speaking clients and counterparts)

Good communication skills, hardworking, spontaneous, and self-motivated

Possess own transportation

Good literacy of MS Office and computer usage

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Sea Freight Executive?
• How would you rate your English language skills?
• Do you have experience working with logistics, freight & delivery services?

Logistics, Freight & Delivery Services 101-1,000 employees

We are the Malaysian ISO 9001 certified subsidiary of Kintetsu World Express, Inc. (KWE), an internationally recognised global freight and logistics provider from Japan. We currently have domestic offices in Kelana Jaya (HQ), KLIA, Port Klang, Penang, Johor Bahru, Malacca, Ipoh, Kuching, Shah Alam and service an impressive portfolio of MNC clients providing total and efficient logistics solutions. For more information, please visit our corporate website www.kwe.com

Corporate Philosophy:

"Contribute to the development of a global community through logistic services - by creating new value, sustaining the environments and collaborating with our Client, Shareholders and Employees."

We are the Malaysian ISO 9001 certified subsidiary of Kintetsu World Express, Inc. (KWE), an internationally recognised global freight and logistics provider from Japan. We currently have domestic offices in Kelana Jaya (HQ), KLIA, Port Klang, Penang, Johor Bahru, Malacca, Ipoh, Kuching, Shah Alam and service an impressive portfolio of MNC clients providing total and efficient logistics solutions. For more information, please visit our corporate website www.kwe.com

Corporate Philosophy:

"Contribute to the development of a global community through logistic services - by creating new value, sustaining the environments and collaborating with our Client, Shareholders and Employees."

What can I earn as a Customer Service Executive