Global Ocean Freight Client Services Executive

Kintetsu World Express (Malaysia) Sdn Bhd; George Town; Vor Ort; MYR 36.000 - 48.000; Vollzeit

Zusammenfassung

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a detail-oriented Customer Service Executive for Ocean freight (Export & Import). You will be the main liaison among customers, operations, and global partners to ensure shipments run smoothly in a fast-paced environment.

Responsibilities include handling inquiries, coordinating with internal teams and vendors, preparing documents, and ensuring timely billing and reporting. Local Malaysia-based role with a requirement for own transportation.

Qualifikationen

• Diploma or Degree in any related discipline.
• Minimum 1 - 2 years of working experience in similar capacity in freight / logistics industry.
• Proficient in oral and written English, Bahasa Malaysia, or Mandarin.
• Possess own transportation.
• Good literacy of MS Office and computer usage.

Aufgaben

• Handle customer inquiries, coordinating with internal teams and external vendors.
• Coordinate with co-loaders/liners and monitor shipment costs.
• Arrange cargo pickups and customs declarations.
• Prepare shipping documents (e.g., BL, SI) and pre-alerts.
• Ensure timely billing, cost input, and invoice generation.
• Communicate with customers, vendors, and sales teams to resolve shipment issues.
• Maintain regular updates and reports on shipment progress.
• Support customer service improvement and internal reporting.
• Attend training and support ad-hoc tasks.

Kenntnisse

English Proficiency

Bahasa Malaysia Proficiency

Mandarin Proficiency

Communication Skills

Self-motivated

Ausbildung

Diploma or Degree in related discipline

Tools

MS Office

Jobbeschreibung

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a detail-oriented Customer Service Executive for Ocean freight (Export & Import). You will be the main liaison among customers, operations, and global partners to ensure shipments run smoothly in a fast-paced environment.

Responsibilities include handling inquiries, coordinating with internal teams and vendors, preparing documents, and ensuring timely billing and reporting. Local Malaysia-based role with a requirement for own transportation.