Customer Services Executive (Freight and Transportation)

Kintetsu World Express (Malaysia) Sdn Bhd; Johor Bahru; Sur place; MYR 28 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Professional development opportunities

Health and wellness initiatives

Collaborative team culture

Résumé du poste

Kintetsu World Express (Malaysia) Sdn Bhd in Johor Bahru is seeking a Customer Services Executive (Freight and Transportation) to join our dynamic team. This full-time role handles customer inquiries, orders, and documentation for freight services, working with warehouse, logistics and operations teams.

The ideal candidate has a strong customer service background in logistics, fluent English, and familiarity with freight procedures and documentation.

Qualifications

• Proven customer service experience in freight forwarding or logistics.
• Excellent English communication skills, both written and verbal.
• Familiarity with freight procedures, tariffs, and documentation.

Responsabilités

• Handle customer inquiries and provide information on freight services, rates, and timelines.
• Process orders, shipments and shipping documentation accurately.
• Coordinate with warehouse, logistics and operations teams for smooth execution.
• Track shipments and proactively update customers on status.
• Resolve complaints professionally and escalate when needed.
• Prepare bills of lading, invoices, and customs forms.
• Maintain records of interactions and transactions in company systems.
• Build strong customer relationships to encourage repeat business.
• Provide quotations and support sales with shipping requests.
• Liaise with brokers, carriers and third parties to facilitate operations.

Connaissances

English communication

Verbal & written communication

Attention to detail

Time management

Customer focus

Problem solving

Teamwork

Formation

High school diploma or equivalent

Diploma/degree in logistics or related field

Outils

Freight management software

Tracking systems

General computer/ERP systems

Description du poste

Customer Services Executive (Freight and Transportation)

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a Customer Services Executive (Freight and Transportation) to join our dynamic team in Johor Bahru, Johor. This is a full-time position that plays a vital role in delivering exceptional customer support within the freight and cargo forwarding industry. As a Customer Services Executive, you will be the key point of contact for our clients, ensuring their shipping and logistics needs are handled with professionalism, efficiency and care. This role is essential to maintaining our reputation for excellence and building long-term relationships with our valued customers.

Key responsibilities

• Handle customer inquiries and provide accurate information regarding freight services, shipping options, rates and delivery timelines
• Process and manage customer orders, shipments and documentation with attention to detail and accuracy
• Coordinate with warehouse, logistics and operations teams to ensure smooth execution of freight forwarding services
• Track and monitor shipment status and proactively communicate updates to customers
• Resolve customer complaints and issues in a timely and professional manner, escalating when necessary
• Prepare and maintain shipping documentation, including bills of lading, invoices, customs forms and other required paperwork
• Maintain accurate records of customer interactions, transactions and correspondence using company systems
• Develop and maintain strong relationships with customers to ensure satisfaction and encourage repeat business
• Provide quotations and support the sales process by responding to customer requests for shipping services
• Liaise with customs brokers, carriers and other third parties to facilitate smooth freight operations

What we're looking for

• High school diploma or equivalent, with a diploma or degree in logistics, supply chain management or a related field being advantageous
• Proven experience in customer service, freight forwarding, logistics or a related transportation industry role
• Strong knowledge of freight services, shipping procedures, customs regulations and transportation logistics
• Excellent verbal and written communication skills in English; proficiency in additional languages is an asset
• Proficiency with computer systems and freight management software; experience with tracking systems is desirable
• Strong organisational and time management skills with the ability to manage multiple tasks simultaneously
• Problem-solving mindset with the ability to handle challenging situations calmly and professionally
• Attention to detail and accuracy in documentation and data entry
• Professional demeanour with excellent customer service orientation
• Ability to work collaboratively within a team environment and adapt to a fast-paced workplace

What we offer

• Kintetsu World Express (Malaysia) Sdn Bhd offers a competitive compensation package and a supportive work environment.
• We are committed to the professional development of our employees and provide opportunities for career growth within the freight and logistics industry.
• We offer a range of benefits including health and wellness initiatives designed to support the wellbeing of our team members.
• We foster a collaborative culture where your contributions are valued and recognised.
• This role offers the opportunity to work with a globally recognised logistics company and develop expertise in international freight forwarding.

About us

Kintetsu World Express (Malaysia) Sdn Bhd is a leading freight and cargo forwarding company, part of the Kintetsu World Express Group. We specialise in comprehensive logistics solutions including air freight, sea freight, customs clearance and ground transportation services. With a strong presence across Malaysia and globally, we are committed to delivering reliable, efficient and customer-centric freight services to our diverse client base. Our company values integrity, innovation and excellence in everything we do, and we are dedicated to helping businesses move their goods safely and efficiently across borders and continents.