Freight Forwarding Customer Success Specialist

BRIGHT STAR LOGISTICS SDN. BHD.; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Bright Star Logistics Sdn Bhd in Malaysia is seeking a Customer Service Representative to handle inquiries by phone, email, and chat in a professional and timely manner within a fast-paced freight-forwarding team.

You will monitor shipment status, liaise with internal departments, resolve issues, maintain records, follow up with customers, and contribute to service improvements while supporting sales and admin tasks.

Qualifications

• Experience delivering high-quality customer service in logistics or similar industry.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Monitor and provide regular updates on shipment status until delivery is completed.
• Handle customer complaints and resolve issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Liaise with internal departments to ensure timely solutions for customers.
• Follow up with customers to ensure satisfaction and resolve outstanding issues.
• Provide feedback to management on customer trends, concerns, and service improvements.
• Assist with sales support and general administrative duties as assigned.

Skills

Customer service

Communication

Administrative support

Job description

Bright Star Logistics Sdn Bhd in Malaysia is seeking a Customer Service Representative to handle inquiries by phone, email, and chat in a professional and timely manner within a fast-paced freight-forwarding team.

You will monitor shipment status, liaise with internal departments, resolve issues, maintain records, follow up with customers, and contribute to service improvements while supporting sales and admin tasks.