Customer Service Executive

Private Advertiser; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Healthcare coverage

Work-life balance

Career progression

Job summary

Freight Mark Asia (M) Sdn. Bhd. is seeking a dedicated Customer Service Executive to join our Shah Alam team.

In this full-time role, you will maintain client relationships, handle inquiries via phone and email, and ensure accurate documentation across freight operations. You will coordinate with warehouse and operations, prepare quotes, and support sales initiatives while delivering friendly, professional service to international and local clients.

Qualifications

• Proven experience in customer service, ideally in freight/logistics.
• Strong written and verbal communication with diverse clients.
• Excellent organizational and time management abilities.
• Attention to detail in shipping documentation.
• Problem-solving and the ability to stay calm under pressure.
• English fluency; other languages are advantageous.
• Customer-centric mindset and ability to work in a team.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Process bookings and shipment requests with complete documentation.
• Track shipments and provide real-time updates.
• Resolve complaints and escalate as needed.
• Maintain accurate customer records in the system.
• Coordinate with warehouse and operations teams.
• Prepare quotations and proformas.
• Assist with orders, invoicing and admin tasks.
• Support sales and marketing by identifying customer needs.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

About the role

We are seeking a dedicated Customer Service Executive to join the team at Freight Mark Asia (M) Sdn. Bhd., a leading player in the freight and cargo forwarding industry. This is a full-time position based in Shah Alam, Selangor. As a Customer Service Executive, you will play a vital role in maintaining and enhancing our client relationships, ensuring seamless communication and exceptional service delivery across all freight forwarding operations. Your contribution will directly impact customer satisfaction, retention, and the overall reputation of our organisation in the competitive logistics sector.

Key responsibilities

Responding promptly to customer enquiries via telephone, email, and other communication channels, providing accurate information about shipping services, rates, and schedules

Processing customer bookings and shipment requests, ensuring all documentation is accurate and complete before submission to the operations team

Tracking shipments and providing real-time updates to customers regarding the status of their freight and cargo

Resolving customer complaints and issues in a professional and timely manner, escalating complex matters to senior staff when necessary

Maintaining detailed customer records and documentation in the company's systems, ensuring data accuracy and confidentiality

Coordinating with warehouse, logistics, and operations teams to ensure smooth handling of customer requests and shipments

Preparing quotations and proformas for potential clients based on shipping requirements and company pricing

Assisting with order fulfilment, invoice preparation, and other administrative tasks as required

Building and maintaining strong relationships with existing clients to encourage repeat business and referrals

Supporting sales and marketing initiatives by identifying customer needs and communicating opportunities to relevant departments

What we’re looking for

Proven experience in customer service, ideally within the freight forwarding, logistics, or transportation industry

Strong communication skills, both written and verbal, with the ability to engage effectively with diverse clients and internal teams

Excellent organisational and time management abilities, with the capacity to manage multiple customer enquiries simultaneously

Attention to detail and accuracy, particularly when handling shipping documentation and customer information

Problem-solving skills and the ability to remain calm under pressure whilst maintaining a professional demeanour

Knowledge of freight forwarding procedures, shipping terminology, and international logistics is highly desirable

Fluency in English; proficiency in other languages would be advantageous

A customer-centric mindset with a genuine commitment to delivering exceptional service

Ability to work collaboratively within a team environment whilst taking initiative independently

What we offer

At Freight Mark Asia (M) Sdn. Bhd., we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration packages commensurate with experience and qualifications. Our team benefits from a collaborative culture where professional development is encouraged and supported. We provide opportunities for career progression within a growing organisation that values dedication and performance. Additionally, we offer a range of employee benefits including healthcare coverage, statutory benefits, and a workplace environment that fosters both professional growth and work-life balance.

About us

Freight Mark Asia (M) Sdn. Bhd. is a respected freight and cargo forwarding company serving clients across Malaysia and internationally. With years of experience in the logistics sector, we specialise in providing comprehensive freight forwarding services that connect businesses with markets around the world. Our commitment to reliability, efficiency, and customer-centric service has established us as a trusted partner for companies of all sizes. We pride ourselves on our knowledgeable team, innovative solutions, and dedication to meeting the evolving needs of the global supply chain. We are an equal opportunities employer committed to fostering an inclusive workplace where diverse talent can thrive.