Export Customer Service Officer – Freight Forwarding

Toll Group; Bayan Lepas; On-site; MYR 24,000 - 42,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, Malaysia seeks a Customer Service Officer (Export) to join its Centre of Excellence. You will enter data per the Export SOP, create Quick Booking in Cargo Wise, respond to queries, and ensure accuracy of outputs.

The role emphasizes collaboration with customers and internal teams and supports Taiwan operations. Join a global logistics leader offering exposure to international freight, continuous training, and opportunities to grow within a dynamic, supportive

Qualifications

• Export experience in freight forwarding
• Attention to detail and accuracy
• Able to work with customers and stakeholders at all levels
• Mandarin proficiency to support Taiwan customers
• Proven data entry experience

Responsibilities

• Enter data according to the Export SOP
• Create Quick Booking in Cargo Wise system
• Respond to queries and access relevant files
• Check completed work for accuracy
• Identify opportunities for process improvements

Job description

Toll Group in Bayan Lepas, Penang, Malaysia seeks a Customer Service Officer (Export) to join its Centre of Excellence. You will enter data per the Export SOP, create Quick Booking in Cargo Wise, respond to queries, and ensure accuracy of outputs.

The role emphasizes collaboration with customers and internal teams and supports Taiwan operations. Join a global logistics leader offering exposure to international freight, continuous training, and opportunities to grow within a dynamic, supportive