Export Logistics Customer Support Specialist

Toll Group; Kuala Lumpur; On-site; MYR 3,200 - 5,200; Full time

Benefits offered by this job

Job summary

Toll Group is seeking a Customer Service Representative for Bayan Lepas, Malaysia. This full-time role focuses on data entry, booking processing in Cargo Wise, handling shipper instructions, and responding to information requests while maintaining data confidentiality.

The ideal candidate will have a Diploma or equivalent, export experience, strong English communication, and accuracy in documentation. Join a team committed to continuous improvement and customer service excellence.

Qualifications

• Export experience in freight forwarding is required.
• Data entry experience is preferred.
• Proficiency with MS Office is required.
• Good typing speed and accuracy.
• Proficient written and spoken English.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Register Consol and proceed with issuance of Shippers instruction.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Proactively communicate with stakeholders via email.
• Keep sensitive customer or company information confidential.
• Explore process improvement through Continuous Improvement initiative.

Skills

Export Freight Forwarding

Data entry

MS Office

Typing speed

English proficiency

Education

Diploma or equivalent

Job description

Toll Group is seeking a Customer Service Representative for Bayan Lepas, Malaysia. This full-time role focuses on data entry, booking processing in Cargo Wise, handling shipper instructions, and responding to information requests while maintaining data confidentiality.

The ideal candidate will have a Diploma or equivalent, export experience, strong English communication, and accuracy in documentation. Join a team committed to continuous improvement and customer service excellence.