Customer Service Officer-3

Toll Group; Bayan Lepas; On-site; MYR 24,000 - 42,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, Malaysia seeks a Customer Service Officer (Export) to join its Centre of Excellence. You will enter data per the Export SOP, create Quick Booking in Cargo Wise, respond to queries, and ensure accuracy of outputs.

The role emphasizes collaboration with customers and internal teams and supports Taiwan operations. Join a global logistics leader offering exposure to international freight, continuous training, and opportunities to grow within a dynamic, supportive

Qualifications

• Export experience in freight forwarding
• Attention to detail and accuracy
• Able to work with customers and stakeholders at all levels
• Mandarin proficiency to support Taiwan customers
• Proven data entry experience

Responsibilities

• Enter data according to the Export SOP
• Create Quick Booking in Cargo Wise system
• Respond to queries and access relevant files
• Check completed work for accuracy
• Identify opportunities for process improvements

Job description

## Customer Service Officer-3Apply: Bayan Lepas: Full time: Posted Today: R000078474**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com## **The role:**We are looking for an experienced Customer Service Officer (Export) to join our Centre of Excellence (CoE), in Penang, Malaysia.Share your insights, supporting others. Solve and resolve. Grow our team’s success and your own.As a Customer Service Officer (Export), you will:* Enter data according to the Export Standard Operating Procedure.* Create Quick Booking according to the Booking confirmation in Cargo Wise system.* Respond to queries for information and access relevant files.* Check completed work for accuracy.* Explore process improvement through Continuous Improvement initiative.## Qualifications**About you:**To be successful in this role, you will need:* Export Experience in Freight Forwarding.* Attention to detail and accuracy.* The ability to work well with customers and stakeholders at all levels.* To work with others in a collaborative team environment as well as independently.* Proven data entry work experience.* Proficiency in both spoken and written Mandarin as candidate need to support Taiwan customers.**What moves you?**At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.