Export Customer Service Specialist Mandarin (Logistics)

Toll Group; Malaysia; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Toll Group in Penang, Malaysia is seeking an experienced Customer Service Officer (Export) to support Taiwan customers and collaborate across freight forwarding operations. You will enter data per SOP, raise Quick Booking via Cargo Wise, and respond to information requests with accuracy.

This role requires export experience, attention to detail, strong communication with customers and stakeholders, and the ability to work both in a team and independently.

Qualifications

• Export experience in Freight Forwarding.
• Attention to detail and accuracy.
• Ability to work with customers and stakeholders at all levels.
• Work well in a collaborative team and independently.
• Proven data entry work experience.
• Proficiency in spoken and written Mandarin to support Taiwan customers.

Responsibilities

• Enter data according to the Export SOP.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Explore process improvement through Continuous Improvement initiatives.

Skills

Export experience

Attention to detail

Customer service

Data entry

Mandarin communication

Tools

Cargo Wise

Job description

Toll Group in Penang, Malaysia is seeking an experienced Customer Service Officer (Export) to support Taiwan customers and collaborate across freight forwarding operations. You will enter data per SOP, raise Quick Booking via Cargo Wise, and respond to information requests with accuracy.

This role requires export experience, attention to detail, strong communication with customers and stakeholders, and the ability to work both in a team and independently.