Freight Forwarding Customer Care Specialist

Toll Group; Malaysia; On-site; MYR 39,000 - 61,000; Full time

Job summary

Toll Group in Bayan Lepas, Malaysia, is hiring a Customer Service Officer to support export documentation and bookings. The role focuses on data entry per SOP, creating quick bookings in Cargo Wise, and issuing shipper instructions while maintaining accuracy and confidentiality.

You will respond to inquiries, check outputs, and communicate with stakeholders via email. The role requires attention to detail and a proactive, collaborative approach in a fast-paced environment.

Qualifications

• Diploma in a related field or equivalent.
• Experience in freight forwarding data entry.
• Proficient in MS Office; accurate typing.
• Strong written and spoken English.
• Detail-oriented and able to work under pressure.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Register Consol and proceed with issuance of Shippers instruction.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Proactively communicate with stakeholders via email.
• Explore process improvement through Continuous Improvement initiative.

Skills

Export freight forwarding

Data entry

MS Office

Typing speed

English proficiency

Attention to detail

Customer service

People skills

Education

Diploma in related field

Job description

Toll Group in Bayan Lepas, Malaysia, is hiring a Customer Service Officer to support export documentation and bookings. The role focuses on data entry per SOP, creating quick bookings in Cargo Wise, and issuing shipper instructions while maintaining accuracy and confidentiality.

You will respond to inquiries, check outputs, and communicate with stakeholders via email. The role requires attention to detail and a proactive, collaborative approach in a fast-paced environment.