Customer Service Officer-1

Toll Group; Malaysia; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Toll Group in Penang, Malaysia is seeking an experienced Customer Service Officer (Export) to support Taiwan customers and collaborate across freight forwarding operations. You will enter data per SOP, raise Quick Booking via Cargo Wise, and respond to information requests with accuracy.

This role requires export experience, attention to detail, strong communication with customers and stakeholders, and the ability to work both in a team and independently.

Qualifications

• Export experience in Freight Forwarding.
• Attention to detail and accuracy.
• Ability to work with customers and stakeholders at all levels.
• Work well in a collaborative team and independently.
• Proven data entry work experience.
• Proficiency in spoken and written Mandarin to support Taiwan customers.

Responsibilities

• Enter data according to the Export SOP.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Explore process improvement through Continuous Improvement initiatives.

Skills

Export experience

Attention to detail

Customer service

Data entry

Mandarin communication

Tools

Cargo Wise

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The role

We are looking for an experienced Customer Service Officer (Export) to join our Centre of Excellence (CoE), in Penang, Malaysia. Share your insights, supporting others. Solve and resolve. Grow our team’s success and your own.

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Explore process improvement through Continuous Improvement initiative.

Qualifications

About you: To be successful in this role, you will need:

• Export Experience in Freight Forwarding.
• Attention to detail and accuracy.
• The ability to work well with customers and stakeholders at all levels.
• To work with others in a collaborative team environment as well as independently.
• Proven data entry work experience.
• Proficiency in both spoken and written Mandarin as candidate need to support Taiwan customers.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more.

We are on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.