Executive Customer Care & CRM Specialist

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 25,389 - 30,411; Full time

Benefits offered by this job

Attractive salary

Performance-related allowance

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization insurance

Job summary

A leading outsourcing company in Kuala Lumpur is seeking candidates for a customer support role. Ideal applicants will have a good command of English and Bahasa Malaysia, alongside basic computer knowledge. Responsibilities include assisting customers, managing complaints, and ensuring customer satisfaction. The position offers an attractive salary of RM2500, alongside comprehensive medical coverage and generous leave allowances.

Qualifications

• Dynamic, highly motivated, result-oriented team player.
• Able to work in a fast-paced environment.
• Possess initiative and strong interpersonal skills.

Responsibilities

• Assist customers with product selection.
• Manage customer complaints and escalations.
• Input customer interactions into the CRM.
• Work on productivity and quality standards.

Skills

Good command of spoken and written English

Good command of Bahasa Malaysia

Basic computer knowledge

Interpersonal skills

Ability to work independently

Education

SPM/Diploma/Degree in any discipline

Tools

MS Office

MS Outlook

Internet Explorer

Job description

A leading outsourcing company in Kuala Lumpur is seeking candidates for a customer support role. Ideal applicants will have a good command of English and Bahasa Malaysia, alongside basic computer knowledge. Responsibilities include assisting customers, managing complaints, and ensuring customer satisfaction. The position offers an attractive salary of RM2500, alongside comprehensive medical coverage and generous leave allowances.