Contract Tech Support Specialist - Customer Care & Troubleshooting

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 25,389 - 30,411; Full time

Benefits offered by this job

Attractive Salary - RM2500

3 days Annual Leave

Medical Leave

Medical and hospitalization insurance coverage

Job summary

A leading customer service provider in Kuala Lumpur is seeking individuals for a 3-month contract to handle customer inquiries and resolve complaints. The ideal candidate must have a good command of English and Bahasa Malaysia, and knowledge of Mandarin is an advantage. Responsibilities include troubleshooting technical issues and managing customer interactions effectively. This role offers an attractive salary and various leave entitlements including medical coverage.

Qualifications

• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is an added advantage.
• Basic computer knowledge, including MS Office and Internet Explorer.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Resolve customer complaints and ensure satisfaction.
• Provide accurate information about products and services.
• Troubleshoot technical issues and escalate unresolved problems.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak and write in Mandarin

Basic computer knowledge: MS Office, MS Outlook, Internet Explorer

Strong interpersonal skills

Education

Min SPM

Job description

A leading customer service provider in Kuala Lumpur is seeking individuals for a 3-month contract to handle customer inquiries and resolve complaints. The ideal candidate must have a good command of English and Bahasa Malaysia, and knowledge of Mandarin is an advantage. Responsibilities include troubleshooting technical issues and managing customer interactions effectively. This role offers an attractive salary and various leave entitlements including medical coverage.