Remote Customer Service Executive - Bilingual (Malay/English)

Summitnext; Miri; Remote; MYR 18,280 - 21,895; Full time

Benefits offered by this job

EPF

SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Opportunities for promotion

Professional development

Job summary

A technology solutions provider is seeking Customer Service Executives to offer quality support to clients in the logistics industry. Candidates must possess excellent English and Malay communication skills and hold at least a diploma. This full-time, home-based position requires a customer-oriented mindset and the ability to handle inquiries and complaints efficiently. The successful applicant will enjoy benefits such as EPF, SOCSO, and opportunities for career development.

Qualifications

• 1–2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced environment and under pressure.
• Must be based in Sarawak and able to work from home (stable internet connection required).

Responsibilities

• Respond to customer inquiries through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

A technology solutions provider is seeking Customer Service Executives to offer quality support to clients in the logistics industry. Candidates must possess excellent English and Malay communication skills and hold at least a diploma. This full-time, home-based position requires a customer-oriented mindset and the ability to handle inquiries and complaints efficiently. The successful applicant will enjoy benefits such as EPF, SOCSO, and opportunities for career development.