Automotive Customer Care Specialist (Immediate Joining)

Summitnext; Kuala Lumpur; On-site; MYR 30,466 - 36,493; Full time

Benefits offered by this job

Performance KPI Incentive: Up to RM300/month

EPF & SOCSO

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking a Customer Service Specialist. The role involves responding to customer inquiries, assisting with automotive-related queries, and ensuring high satisfaction. Candidates should have at least a diploma, strong communication skills in English and Malay, and the ability to work under pressure. The position offers full-time, rotational shifts and a salary of RM3,000/month with incentives.

Qualifications

• Excellent communication skills in English and Malay, both written and verbal.
• Previous customer service or BPO experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via calls, emails, and other channels.
• Assist customers with automotive-related queries.
• Record customer cases in the internal system.

Skills

Strong communication skills in English and Malay

Customer-oriented mindset

Pleasant interpersonal skills

Education

Diploma or higher qualification

Tools

Office software proficiency

Job description

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking a Customer Service Specialist. The role involves responding to customer inquiries, assisting with automotive-related queries, and ensuring high satisfaction. Candidates should have at least a diploma, strong communication skills in English and Malay, and the ability to work under pressure. The position offers full-time, rotational shifts and a salary of RM3,000/month with incentives.