Executive Customer Support - Klang Valley (7-8 months project)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 25,389 - 30,411; Full time

Benefits offered by this job

Attractive Salary - RM2500

3 days Annual Leave

Medical Leave

Medical and hospitalization insurance coverage

Job summary

A leading customer service provider in Kuala Lumpur is seeking individuals for a 3-month contract to handle customer inquiries and resolve complaints. The ideal candidate must have a good command of English and Bahasa Malaysia, and knowledge of Mandarin is an advantage. Responsibilities include troubleshooting technical issues and managing customer interactions effectively. This role offers an attractive salary and various leave entitlements including medical coverage.

Qualifications

• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is an added advantage.
• Basic computer knowledge, including MS Office and Internet Explorer.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Resolve customer complaints and ensure satisfaction.
• Provide accurate information about products and services.
• Troubleshoot technical issues and escalate unresolved problems.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak and write in Mandarin

Basic computer knowledge: MS Office, MS Outlook, Internet Explorer

Strong interpersonal skills

Education

Min SPM

Job description

Responsibilities

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and escalation unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Requirements

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

Offer

• 3 months contract
• Attractive Salary - RM2500.
• 3 days Annual Leave
• Medical Leave
• Medical and hospitalization insurance coverage.