Customer Care Executive - Fast-Paced Support & Impact

J-Recruit Recruitment Agency; Kuala Lumpur; On-site; MYR 39,060 - 50,220; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Customer Care Executive to serve as the first point of contact for customers. Responsibilities include managing customer inquiries, liaising with logistics, and ensuring efficient service processes. Ideal candidates should hold a Bachelor's degree and possess strong communication and problem-solving skills, with a background in customer service preferred. This role offers a salary range of RM 3,500 – RM 4,500.

Qualifications

• Bachelor's degree or equivalent work experience.
• Previous experience in customer service, preferably in a call center or similar environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Responsibilities

• First point of contact for customer enquiries regarding products and services.
• Contact current and potential customers to gather feedback and information.
• Liaise with the logistical team and courier for deliveries.
• Create PO, DO, Invoices and other related forms.
• Backup the In-house team when required.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent work experience

Job description

A recruitment agency in Kuala Lumpur is seeking a Customer Care Executive to serve as the first point of contact for customers. Responsibilities include managing customer inquiries, liaising with logistics, and ensuring efficient service processes. Ideal candidates should hold a Bachelor's degree and possess strong communication and problem-solving skills, with a background in customer service preferred. This role offers a salary range of RM 3,500 – RM 4,500.