Customer Care Executive – Inbound Support & Upsell

American International Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

A leading global insurance organization is seeking a Customer Service Representative in Kuala Lumpur. The ideal candidate will handle customer inquiries through various channels, resolve complaints, and promote solutions to enhance customer retention. Proficiency in English and Bahasa Malaysia is required, alongside strong communication skills. This role emphasizes process improvement and providing exceptional service to our diverse client base.

Qualifications

• Minimum high school or diploma holder.
• Language proficiency in English and Bahasa Malaysia.
• Excellent communication skills.

Responsibilities

• Provide exceptional service to customers via inbound calls and emails.
• Resolve customer complaints and drive first contact resolution.
• Document all customer interactions according to procedures.

Skills

Excellent listening

Verbal communication skills

Problem solving

Education

High school or diploma holder

Tools

Relevant computer applications

Job description

A leading global insurance organization is seeking a Customer Service Representative in Kuala Lumpur. The ideal candidate will handle customer inquiries through various channels, resolve complaints, and promote solutions to enhance customer retention. Proficiency in English and Bahasa Malaysia is required, alongside strong communication skills. This role emphasizes process improvement and providing exceptional service to our diverse client base.