Customer Service Executive – Automotive Support

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 30,466 - 36,493; Full time

Benefits offered by this job

Performance KPI Incentive up to RM300/month

EPF & SOCSO

Job summary

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive to join their team in Kuala Lumpur. The role involves responding to customer inquiries via calls and emails, assisting with automotive-related queries, and ensuring customer satisfaction. Ideal candidates possess strong communication skills in English and Malay, a customer-oriented mindset, and prior experience in customer service or BPO. This full-time position offers a rotating shift schedule and a competitive salary.

Qualifications

• Strong communication skills in English and Malay (written, verbal, listening).
• Previous customer service/BPO experience preferred.
• Automotive industry knowledge is an advantage.
• Able to work in a fast-paced environment and under pressure.

Responsibilities

• Respond to customer inquiries via calls, emails, and other channels.
• Assist customers with automotive-related queries.
• Provide accurate information and resolve complaints.
• Record and submit customer cases in the internal system.

Skills

Strong communication skills in English

Customer-oriented mindset

Proficient in office software

Pleasant interpersonal skills

Education

Diploma or higher qualification

Job description

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive to join their team in Kuala Lumpur. The role involves responding to customer inquiries via calls and emails, assisting with automotive-related queries, and ensuring customer satisfaction. Ideal candidates possess strong communication skills in English and Malay, a customer-oriented mindset, and prior experience in customer service or BPO. This full-time position offers a rotating shift schedule and a competitive salary.