Protege Customer Care

Redtone; Malaysia; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

Monthly allowance: RM2000

SOCSO, EIS, Annual Leave & Sick Leave

Learning & Development

On Job training

Wellness & Well-being Program

Job summary

A telecommunications company in Malaysia is seeking skilled individuals to deliver exceptional customer support for technical inquiries. The role involves troubleshooting issues, collaborating with teams, and managing operations for a helpdesk environment. Candidates should possess a Bachelor’s Degree and exemplary communication skills, with a proactive and achievement-driven mindset. Benefits include a monthly allowance, SOCSO, EIS, Annual Leave, and wellness programs.

Qualifications

• Bachelor’s Degree in any discipline.
• Excellent communication skills; proficiency in multiple languages is a plus.
• Self-driven, achievement-oriented, with a strong can-do attitude.

Responsibilities

• Serve as the first point of contact for customer technical inquiries.
• Troubleshoot technical and network issues remotely.
• Follow up on customer issues and maintain accurate records.
• Collaborate with internal teams to resolve complaints.
• Monitor circuits and nodes, prepare reports, and support service improvement.

Skills

Excellent communication skills

Proficiency in multiple languages

Self-driven and achievement-oriented

Education

Bachelor’s Degree in any discipline

Job description

Overview

We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.

Responsibilities

Helpdesk

• Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
• Troubleshoot technical and network issues remotely and provide timely solutions.
• Follow up on customer issues and maintain accurate records.
• Collaborate with internal teams to resolve complaints and escalate unresolved issues.
• Monitor circuits and nodes, prepare reports, and support service improvement initiatives.

Admin / NADI Program Support

• Assist in recruitment, interviews, and onboarding for NADI staff.
• Manage daily operations, staff performance, KPIs, and participation in programs/events.
• Oversee staff benefits, claims, leave approvals, and disciplinary processes.
• Compile, monitor, and analyze reports; maintain NADI systems, website, CIMS, and CCTV.
• Support continuous operational and service improvement initiatives.

Qualifications and Requirements

• Bachelor’s Degree in any discipline.
• Excellent communication skills; proficiency in multiple languages is a plus.
• Self-driven, achievement-oriented, with a strong can-do attitude and willingness to learn.

Benefits

• Monthly allowance: RM2000
• Duration: 12 months
• SOCSO, EIS, Annual Leave & Sick Leave
• Learning & Development
• On Job training
• Wellness & Well-being Program