EUC Specialist - IT Operations & Automation

Grab; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork

Job summary

Grab is seeking an EUC Specialist (Grade 3) to manage end-user computing operations at the Petaling Jaya office, reporting to Manager II, Country IT. You will own defined operational outcomes, work with managed service partners, and improve SOPs, guides, and knowledge bases.

You will lead small to mid-scale improvement plans, leverage automation and AI-enabled tools, ensure asset data accuracy, and support governance and compliance.

Qualifications

• 3+ years of experience in IT operations, end-user computing, or related tech functions.
• Ability to own and deliver scoped operational workstreams with minimal supervision.
• Strong analytical and problem-solving skills with data-driven improvements.
• Excellent written and verbal communication across vendors, tech teams and stakeholders.
• Experience with IT service management, asset management, endpoint/workplace tooling, or cloud productivity environments.

Responsibilities

• Own day-to-day EUC operational outcomes for the assigned site/country scope.
• Partner with managed service vendors to review escalations and actions.
• Develop and maintain SOPs, user guides, and knowledge-base materials.
• Collaborate with GTS teams and stakeholders to resolve cross-functional issues.
• Support governance, audit, and compliance activities with accurate asset data.

Skills

IT operations

End-user computing

Workplace technology

Service desk

Vendor management

Data analytics

AI proficiency

Communication skills

Problem-solving

Tools

Google Workspace

Jamf

Omnissa Workspace ONE

Job description

Grab is seeking an EUC Specialist (Grade 3) to manage end-user computing operations at the Petaling Jaya office, reporting to Manager II, Country IT. You will own defined operational outcomes, work with managed service partners, and improve SOPs, guides, and knowledge bases.

You will lead small to mid-scale improvement plans, leverage automation and AI-enabled tools, ensure asset data accuracy, and support governance and compliance.