End User Compute Engineer

NEXTDC; Petaling Jaya; On-site; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Inclusive culture

Career progression

Global exposure

Job summary

NEXTDC in Malaysia is seeking an End User Compute (EUC) Engineer to own the management, operations and support of our EUC environment, ensuring our people have the hardware, software, and support they need.

You will diagnose and resolve hardware, software and network issues, manage SCCM and Intune, enforce security policies, and collaborate with stakeholders to deliver effective solutions with minimal supervision.

Qualifications

• Minimum 5 years of EUC support and operations, able to work autonomously end-to-end.
• Hands-on experience with Microsoft SCCM, Intune, Defender for Endpoint, and Entra ID.
• Strong communication skills with end users and stakeholders.
• Microsoft MD-102 or MS-102 certifications desirable; CompTIA A+ a plus.
• Experience with AV/collaboration tech (Teams, Neat, BrightSign) and ITSM platforms such as ServiceNow.
• Bachelor's degree in Information Technology, Computer Science, or related field.

Responsibilities

• Manage client computing environments, including physical hardware and virtual desktops, for performance and uptime.
• Provide on-site and remote technical support; diagnose and resolve hardware, software, and network issues.
• Administer identity and access through Entra ID.
• Administer Windows endpoint management via SCCM and Intune; enforce security policies.
• Manage device imaging, software deployment, OS patching, and endpoint security (Defender, BitLocker).
• Support collaboration tech (Teams, Neat, BrightSign) and BrightSign signage.
• Engage with stakeholders to gather requirements and propose solutions.
• Lead evaluation and rollout of new EUC technology, from hardware to virtual desktops.

Skills

Autonomy

Communication

Stakeholder engagement

Education

Bachelor's degree in IT/CS

Tools

Microsoft SCCM

Intune

Entra ID

Defender for Endpoint

Job description

Where Cloud lives and AI thrives

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Job Description

We're looking for an End User Compute (EUC) Engineer to own the ongoing management, operations, and support of our EUE environment, making sure our people have the hardware, software, and support they need to do their best work. This is a highly autonomous role for someone who can independently assess technical problems, engage stakeholders to understand what they need, and design and deliver the right solution without close supervision.

In this role your responsibilities will include:

• Managing client computing environments, including physical hardware and virtual desktops, to optimise performance and uptime
• Providing on-site and remote technical support, independently diagnosing and resolving hardware, software, and network issues
• Administering identity and access through Microsoft Entra ID
• Administering Windows endpoint management via SCCM and Intune, enforcing compliance and security policies
• Managing device imaging, software deployment, OS patching, and endpoint security (Defender, BitLocker) across the fleet
• Supporting collaboration technology, including Microsoft Teams, Neat meeting room devices, and BrightSign digital signage
• Engaging directly with stakeholders to gather requirements and propose and implement solutions
• Leading the evaluation and rollout of new EUE technology, from hardware to virtual desktop setups

This opportunity will see you working with world leaders in our space. Join our Malaysian journey now and be an integral part of our ongoing success.

Qualifications

• Minimum 5 years' experience in EUC support and operations, with a proven ability to work autonomously and own outcomes end-to-end
• Hands-on experience with Microsoft SCCM, Intune, Defender for Endpoint, and Entra ID
• Strong communication skills, confident engaging directly with end users and stakeholders
• Microsoft certifications such as MD-102 or MS-102 highly desirable; CompTIA A+ a plus
• Experience supporting AV/collaboration technology (Teams, Neat, BrightSign) and ITSM platforms such as ServiceNow
• Bachelor's degree in Information Technology, Computer Science, or a related field

Additional Information

• Inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.