Senior EUC

Konica Minolta Business Solutions (M) Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Part time

Job summary

Konica Minolta Business Solutions (M) Sdn Bhd is seeking a Senior EUC professional to join our IT support team on a contract basis in Petaling Jaya, Selangor. The role focuses on managing and optimising end-user computing, mentoring staff, and driving strategic EUC initiatives for seamless user experiences.

The candidate should have 5+ years in EUC/IT support, strong Windows/macOS expertise, and hands-on experience with Intune/Citrix and MDM.

Qualifications

• 5+ years in end-user computing or IT support environments with leadership exposure.
• Strong knowledge of Windows and macOS deployment and troubleshooting.
• Experience with device management platforms (Intune, Citrix, etc.).
• Proficient in mobile device management (MDM) solutions.
• Solid IT security best-practices knowledge (encryption, auth, data protection).
• Familiarity with IT service management and helpdesk ticketing systems.

Responsibilities

• Manage and maintain EUC devices across the organisation.
• Design and optimise EUC solutions to boost productivity and reduce costs.
• Provide technical support for hardware, software, and connectivity issues.
• Oversee OS/app deployment and security software configuration.
• Lead evaluation and procurement of EUC hardware/software with procurement teams.
• Plan device lifecycle, refreshes, upgrades, decommissioning.

Skills

Leadership

Communication

Problem solving

Mentoring

Interpersonal skills

Education

CompTIA A+

Microsoft Certified Associate

Tools

Microsoft Intune

Citrix

MDM

Job description

About the role

Konica Minolta Business Solutions (M) Sdn Bhd is seeking a Senior EUC (End User Computing) professional to join our dynamic IT support team. This is a contract position based in Petaling Jaya, Selangor. As Senior EUC, you will play a crucial role in managing and optimising our end-user computing environment, ensuring seamless technology experiences across the organisation. This position offers the opportunity to lead technical initiatives, mentor IT support staff, and contribute to the strategic direction of our computing infrastructure.

Key responsibilities

Manage and maintain end-user computing devices, including desktops, laptops, tablets and mobile devices across the organisation

Design, implement and optimise EUC solutions and strategies to enhance user productivity and reduce operational costs

Provide technical support and troubleshooting for hardware, software and connectivity issues reported by end users

Oversee the deployment, configuration and management of operating systems, applications and security software

Lead the evaluation and procurement of EUC hardware and software solutions in collaboration with procurement teams

Manage device lifecycle planning, including refresh cycles, upgrades and decommissioning procedures

Implement and enforce security policies and compliance requirements for end-user devices

Mentor and supervise junior IT support staff, providing technical guidance and professional development

Document technical processes, create user guides and maintain accurate IT asset inventories

Collaborate with other IT teams to ensure seamless integration of EUC solutions with broader IT infrastructure

What we're looking for

Minimum 5+ years of experience in end-user computing, IT support or help desk environments, with at least 2 years in a senior or leadership capacity

Strong technical knowledge of Windows and macOS operating systems, including configuration, deployment and troubleshooting

Experience with device management platforms such as Microsoft Intune, Citrix, or similar enterprise solutions

Proficiency in managing and supporting mobile device management (MDM) solutions

Solid understanding of IT security best practices, including encryption, authentication and data protection

Knowledge of helpdesk ticketing systems and IT service management principles

Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues

Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders

Proven leadership abilities, including experience mentoring and training IT support teams

Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications are advantageous

Experience with virtualisation technologies and cloud-based computing solutions is preferred

What we offer

Konica Minolta Business Solutions (M) Sdn Bhd is committed to supporting our employees' professional growth and wellbeing. This contract position offers competitive remuneration commensurate with experience and expertise. You will have the opportunity to work with cutting-edge technology solutions, collaborate with a skilled IT team and contribute to meaningful projects that impact the organisation. We provide a supportive work environment that values innovation, continuous learning and professional development. We encourage a healthy work-life balance and offer flexibility where possible within the requirements of this role.

About us

Konica Minolta Business Solutions (M) Sdn Bhd is a trusted provider of innovative business solutions and IT services in Malaysia. With a commitment to excellence and customer satisfaction, we deliver comprehensive technology solutions that help organisations streamline their operations and achieve their business objectives. Our team is dedicated to staying at the forefront of technological advancements and providing exceptional service to our clients and partners. We pride ourselves on fostering a collaborative, forward-thinking workplace where talented professionals can thrive and make a real difference.