EUC Support Engineer: First-Line IT & End-User Help

Hartalega; Sepang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Hartalega in Malaysia seeks an EUC Support Engineer to be the first point of contact for end users calling the IT service desk. You will deliver high-quality customer service, resolve tier 1 requests, and document activities in ITSD/ITRF with knowledge base assistance.

Responsibilities include troubleshooting basic end-user issues across software, hardware, network, and telecom systems, with escalations to Tier 2/3 as needed. Strong communication and proactive problem solving are essential.

Qualifications

• Minimum Diploma or Degree in Computer Science, Computing Engineering or any other equivalent qualifications.
• At least 2 years of working experience in related field.
• Strong customer service orientation and communication abilities.

Responsibilities

• Serve as the first and single point of contact for end users calling IT service desk.
• Provide level 1 support across software, hardware, network and telecom issues.
• Log all interactions in ITSD/ITRF and use knowledge base to resolve requests within SLA.
• Escalate unresolved items to Tier 2/3 support teams as needed.
• Document inquiries and resolutions, and generate activity reports.

Skills

Customer service

Troubleshooting

Ticketing

Knowledge base

Education

Diploma/ Degree in CS or related

Tools

ITSM/ITRF

Job description

Hartalega in Malaysia seeks an EUC Support Engineer to be the first point of contact for end users calling the IT service desk. You will deliver high-quality customer service, resolve tier 1 requests, and document activities in ITSD/ITRF with knowledge base assistance.

Responsibilities include troubleshooting basic end-user issues across software, hardware, network, and telecom systems, with escalations to Tier 2/3 as needed. Strong communication and proactive problem solving are essential.