E-Commerce Assistant

KPJ Healthcare; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

KPJ Healthcare is seeking a proactive E-commerce Operations Coordinator to manage product uploads, listings, promotions, and inventory across Shopee, Lazada, and TikTok Shop in Malaysia.

You will coordinate campaigns, monitor performance, respond to customer inquiries, and generate sales reports while ensuring stock accuracy and SLA targets. Diploma or degree in Marketing or related field preferred, 1–2 years experience.

Qualifications

• Diploma or degree in marketing or related field.
• 1–2 years' experience in any marketplace.
• Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop.
• Knowledge of e-commerce metrics, customer engagement strategies, and ad performance optimization.
• Experience in handling store operations: listing, promotions, chat management, and order fulfillment.
• Basic Excel and reporting skills.
• Good attention to detail and time management.

Responsibilities

• Manage product uploads, listings, pricing updates, and SKU maintenance across e-commerce platforms.
• Monitor marketplace performance and ensure store compliance with platform requirements.
• Support order processing, fulfillment coordination, and shipment tracking to achieve SLA targets.
• Ensure accurate product information, descriptions, specifications, and images are updated regularly.
• Campaign & Promotional Support: assist in planning and executing online campaigns, vouchers, and promotions.
• Monitor stock levels and coordinate replenishment with warehouse and procurement teams.
• Prepare daily, weekly, and monthly sales reports and track KPIs.

Skills

Customer service

Campaign optimization

Data analysis

Time management

Attention to detail

Education

Diploma or Degree in Marketing/related field

Tools

Shopee

Lazada

TikTok Shop

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage product uploads, listing creation, pricing updates, and SKU maintenance across e-commerce platforms.

Monitor marketplace performance and ensure store compliance with platform requirements.

Support order processing, fulfillment coordination, and shipment tracking to achieve SLA targets.

Ensure accurate product information, descriptions, specifications, and images are updated regularly.

2. Campaign & Promotional Support

Assist in planning and executing online campaigns, flash sales, vouchers, bundle deals, free gifts, and promotional activities.

Coordinate with internal teams and suppliers to ensure campaign readiness and stock availability.

Monitor campaign performance and provide post-campaign reports and insights.

3. Inventory & Listing Management

Monitor stock levels and coordinate replenishment with warehouse and procurement teams.

Maintain inventory accuracy across all online channels to prevent overselling or stock discrepancies.

Conduct regular audits on product listings to ensure pricing, content, and inventory information remain accurate.

Manage product categorization and optimize listings for better visibility and conversion.

Respond promptly to customer enquiries via marketplace chat, email, and social media channels.

Handle customer complaints, returns, refunds, exchanges, and after-sales requests professionally.

Monitor customer ratings and reviews and work with relevant departments to improve customer satisfaction.

Prepare daily, weekly, and monthly sales reports.

Track key performance indicators (KPIs) such as sales revenue, conversion rates, traffic, customer ratings, and order fulfillment metrics.

Assist in analyzing sales trends, customer behavior, and campaign effectiveness.

6. Marketplace & Digital Support

Support marketplace optimization activities including keyword updates, product ranking improvements, and content enhancements.

Assist in coordinating digital marketing activities such as platform ads, affiliate campaigns, and livestream promotions.

Monitor competitor activities, pricing strategies, and market trends.

Support the implementation of new marketplace features and tools.

7. Administrative & Ad-Hoc Duties

Maintain proper documentation and filing of e-commerce operational records.

Coordinate with cross-functional teams including Marketing, Procurement, Warehouse, Customer Service, and Finance.

Perform other duties and special projects assigned by management from time to time.

Requirements:-

• Diploma or Degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or any related field.
• At least 1-2 years of working experience in any marketplace.
• Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, including seller tools and campaign mechanics.
• Knowledge of e-commerce metrics, customer engagement strategies, and ad performance optimization.
• Experience in handling store operations: product listing, promotions, vouchers, chat management, and order fulfillment.
• Basic Excel and reporting skills.
• Good attention to detail and time management.