E commerce Assistant Manager (Retail Industry)

Private Advertiser; Puchong; On-site; MYR 67,000 - 134,000; Full time

Job summary

Private Advertiser is seeking an E-commerce Assistant Manager to develop and execute the company’s online strategy, oversee website operations, and drive sales growth in the retail sector. The role also focuses on customer experience, inventory coordination, and market research to refine business decisions.

The ideal candidate will have a bachelor’s degree in a related field and hands-on experience with Shopify or Magento, plus strong analytical and communication skills.

Qualifications

• Bachelor's degree in business, marketing, IT or related field.
• Experience in e-commerce, digital marketing or related role.
• Experience in watch or fashion industry preferred.
• Proficiency in Shopify, Magento, and Google Analytics.
• Strong analytical, communication and project management skills.
• Fluency in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Develop and execute e-commerce strategy aligned with HQ goals.
• Oversee website design, development and maintenance for a seamless shopping experience.
• Monitor sales metrics, traffic and conversion rates and report against targets.
• Manage customer service policies and feedback mechanisms to ensure great CX.
• Collaborate with supply chain to manage inventory and fulfill orders.
• Conduct market research to identify trends and inform strategy.
• Lead and develop the e-commerce team with clear objectives and performance management.

Skills

e-commerce platforms

digital marketing tools

analytics software

analytical skills

communication skills

project management

customer focus

adaptability

Education

Bachelor's degree in business/marketing/IT

Tools

Shopify

Magento

Google Analytics

Job description

E commerce Assistant Manager (Retail Industry)

Develop and execute e-commerce Strategy: Design and execute an e-commerce strategy that aligns with the HQ brand's goals, including sales targets, marketing strategies, and customer engagement plans.

Website Management: Oversee the design, development, and maintenance of the website to ensure a seamless, user-friendly shopping experience. This includes managing product listings, content creation, and website functionality.

Sales Analysis and Reporting: Monitor and analyse e-commerce performance metrics, such as sales trends, website traffic, and conversion rates, to identify areas for improvement and report on performance against targets.

Customer Experience: Ensure a high-quality customer experience by managing customer service policies, processes, and feedback mechanisms.

Inventory and Order Management: Collaborate with supply chain and inventory teams to ensure product availability, manage stock levels, and streamline order fulfilment processes.

Market Research: Conduct market research to identify trends, customer needs, and competitor strategies to inform business decisions and strategy adjustments.

Team Leadership: Lead and develop the e-commerce team, setting clear objectives, and managing performance.

Requirements:

Education: A bachelor's degree in Business, Marketing, IT, or a related field.

Experience: Previous experience in e-commerce, digital marketing, or a related role is typically required. Experience in the watch industry or fashion industry is preferred.

Technical Skills: Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software (e.g., Google Analytics).

Analytical Skills: Strong analytical skills to interpret data, identify trends, and make data-driven decisions.

Communication Skills: Excellent verbal and written communication skills for effective collaboration and reporting.

Project Management: Strong organizational and project management skills to manage multiple projects and deadlines.

Customer Focus: A strong focus on customer experience and satisfaction.

Adaptability: Ability to adapt to changing market trends and technology advancements.

Proficient in both written and spoken English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.