Customer Support Specialist — Logistics & Accounts

Toll Group; Bayan Lepas; On-site; MYR 36,000 - 48,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang is seeking an Experienced Customer Support Officer on a 1-year contract to manage relationships with customers and support account operations. You will handle inquiries, process transactions, and coordinate with internal teams to meet service standards.

Ideal candidates hold a Diploma or Degree in Logistics, Supply Chain, Business or related field, have 1–3 years in logistics or operations, strong data accuracy, and proficient in Microsoft Office

Qualifications

• Diploma/Degree in Logistics, Supply Chain, Business, or related field.
• Experience in logistics, operations, or milestone tracking is an advantage; fresh graduates welcome.
• Strong attention to detail with excellent data accuracy.
• Good written and verbal communication; professional interactions.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.
• Training Requirements: Requires 1–3 years of job-related experience and technical or vocational training.

Skills

Customer service

Attention to detail

Communication

MS Office

Education

Diploma/Degree in Logistics/Supply Chain/Business

Tools

Microsoft Office

Job description

Toll Group in Bayan Lepas, Penang is seeking an Experienced Customer Support Officer on a 1-year contract to manage relationships with customers and support account operations. You will handle inquiries, process transactions, and coordinate with internal teams to meet service standards.

Ideal candidates hold a Diploma or Degree in Logistics, Supply Chain, Business or related field, have 1–3 years in logistics or operations, strong data accuracy, and proficient in Microsoft Office