Logistics Customer Support Specialist

Toll Group; Bayan Lepas; On-site; MYR 30,000 - 50,000; Full time

Job summary

Toll Group is seeking a detail-oriented Customer Support Officer based in Bayan Lepas, Penang. The role involves developing effective customer relationships, assisting with account management, and providing product support. Candidates should have 1-3 years of relevant experience and knowledge of business processes.

Join a company that values diversity and offers opportunities for growth through industry-leading training and a supportive team environment.

Qualifications

• 1-3 years of relevant job-related experience.
• Experience in an operational/support role with business process knowledge.
• Ability to perform semi-routine tasks with potential guidance.

Responsibilities

• Develop and maintain effective, professional relationships with customers.
• Assist with account management and transaction processing.
• Provide support related to customer transactions, feedback, and requests.
• Liaise with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues efficiently.

Skills

Customer Relationship Management

Account Management

Problem Solving

Stakeholder Coordination

Education

Technical/vocational training

Job description

Toll Group is seeking a detail-oriented Customer Support Officer based in Bayan Lepas, Penang. The role involves developing effective customer relationships, assisting with account management, and providing product support. Candidates should have 1-3 years of relevant experience and knowledge of business processes.

Join a company that values diversity and offers opportunities for growth through industry-leading training and a supportive team environment.