Customer Support Specialist - 1 Year Contract (Penang)

Toll Group; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Toll Group is seeking an Experienced Customer Support Officer for a 1-year contract at Bayan Lepas, Penang, Malaysia. The role focuses on customer relationships, account support, and product/technical guidance to ensure smooth operations.

You will liaise with stakeholders to meet contractual obligations and resolve issues promptly. The ideal candidate has diploma/degree in logistics, supply chain or related field, strong attention to detail, and solid communication skills.

Qualifications

• Diploma/Degree in logistics, supply chain, business or related field.
• Fresh graduates are welcome to apply.
• Excellent data accuracy and attention to detail required.
• Good written and verbal communication skills.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance on product and technical support related to customer transactions.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per agreements.

Skills

Attention to detail

Communication skills

Team collaboration

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

Excel

Outlook

Teams

Job description

Toll Group is seeking an Experienced Customer Support Officer for a 1-year contract at Bayan Lepas, Penang, Malaysia. The role focuses on customer relationships, account support, and product/technical guidance to ensure smooth operations.

You will liaise with stakeholders to meet contractual obligations and resolve issues promptly. The ideal candidate has diploma/degree in logistics, supply chain or related field, strong attention to detail, and solid communication skills.