Customer Support Specialist – Logistics & Accounts

Toll Group; Bayan Lepas; Presencial; MYR 42 000 - 66 000; Tempo integral

Resumo da oferta

Toll Group is seeking an Experienced Customer Support Officer in Bayan Lepas, Malaysia. The role covers maintaining professional customer relationships, supporting account management and transaction processing, and providing product and technical support related to customer interactions.

Responsibilities include liaising with internal/external customers to meet service standards, responding to queries, and resolving issues under defined processes.

Qualificações

• 1–3 years of job-related training and technical or vocational training is required.

Responsabilidades

• Develop and maintain professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support related to customer transactions and feedback.
• Liaise with internal and external customers/stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues as defined by processes.

Conhecimentos

Customer relationship management

Account management support

Transaction processing

Product and technical support

Stakeholder liaison

Descrição da oferta de emprego

Toll Group is seeking an Experienced Customer Support Officer in Bayan Lepas, Malaysia. The role covers maintaining professional customer relationships, supporting account management and transaction processing, and providing product and technical support related to customer interactions.

Responsibilities include liaising with internal/external customers to meet service standards, responding to queries, and resolving issues under defined processes.