Afternoon Shift Customer Support Specialist + Allowance

Toll Group; Bayan Lepas; Hybrid; MYR 33,000 - 50,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, is seeking a proactive Customer Support Officer for the afternoon shift (2PM–11PM) to join our logistics team. You will manage customer relationships, assist with account handling, and provide product and technical support to ensure smooth operations.

The role requires a Diploma/Degree in Logistics, Supply Chain, or Business, 1–3 years in logistics or related fields, strong data accuracy, excellent communication, and proficiency with Microsoft Office (Excel,

Qualifications

• Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Prior experience in logistics, operations, or milestone tracking is an advantage. Fresh graduates are welcome to apply.
• Strong attention to detail with excellent data accuracy skills.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.

Skills

Attention to detail

Communication skills

Customer service

Data accuracy

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office

Job description

Toll Group in Bayan Lepas, Penang, is seeking a proactive Customer Support Officer for the afternoon shift (2PM–11PM) to join our logistics team. You will manage customer relationships, assist with account handling, and provide product and technical support to ensure smooth operations.

The role requires a Diploma/Degree in Logistics, Supply Chain, or Business, 1–3 years in logistics or related fields, strong data accuracy, excellent communication, and proficiency with Microsoft Office (Excel,