Senior Logistics Customer Support Specialist

Toll Group; Bayan Lepas; On-site; MYR 42,000 - 60,000; Full time

Job summary

Toll Group in Bayan Lepas, Malaysia, is hiring an Experienced Customer Support Officer for a full-time role. You will engage with customers, support accounts and transactions, and provide product and technical guidance to resolve queries and improve service delivery.

Join a team that values proactive problem-solving and strong stakeholder communication, with opportunities for growth in a dynamic logistics environment.

Qualifications

• Experience in customer support or operations role.
• 1-3 years of job-related training and technical or vocational training is required.
• Ability to develop and maintain professional customer relationships.

Responsibilities

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Respond to customer queries and resolve issues as defined by customer agreement and relevant processes.

Skills

Customer relationships

Account support

Technical support

Job description

Toll Group in Bayan Lepas, Malaysia, is hiring an Experienced Customer Support Officer for a full-time role. You will engage with customers, support accounts and transactions, and provide product and technical guidance to resolve queries and improve service delivery.

Join a team that values proactive problem-solving and strong stakeholder communication, with opportunities for growth in a dynamic logistics environment.