Customer Experience Associate – Data & Support

Toll Group; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

Toll Group in Bayan Lepas, Malaysia, is seeking a Customer Service Representative to join our on-site team. You will enter data according to SOPs, respond to information requests, and record information into our Toll system, supporting customers with timely, accurate service.

You will check work for accuracy, communicate proactively via email, protect sensitive information, and contribute to continuous improvement initiatives.

Responsibilities

• Enter data according to Standard Operating Procedure (SOP).
• Respond to queries for information and access relevant files.
• Record information into a Toll system.
• Check completed work for accuracy.
• Proactively communicate with customers via email.
• Keep sensitive customer or company information confidential.
• Explore process improvement through Continuous Improvement initiatives.

Job description

Toll Group in Bayan Lepas, Malaysia, is seeking a Customer Service Representative to join our on-site team. You will enter data according to SOPs, respond to information requests, and record information into our Toll system, supporting customers with timely, accurate service.

You will check work for accuracy, communicate proactively via email, protect sensitive information, and contribute to continuous improvement initiatives.