Customer Support & Sales Administration Assistant

EIK Engineering Sdn Bhd; Kuching; On-site; MYR 22,000 - 39,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports & Recreational

Career Development

Marriage

Job summary

EIK Engineering Sdn Bhd is seeking a Sales Administration Assistant to support regional sales activities in East Malaysia, coordinating with Sales, Finance, and other departments to prepare quotations and order documentation. You will handle inventory coordination, after-sales support, and customer communications from the Kuching office.

The role offers exposure to a broad range of business operations with opportunities to develop administrative and coordination skills in a growing engineering

Responsibilities

• Prepare quotations, sales documents, and supporting paperwork in accordance with customer requirements and company procedures.
• Coordinate with Sales, Finance, and other departments on documentation and order processing matters.
• Maintain proper filing, tracking, and recordkeeping of sales-related documents and correspondence.
• Support the sales team in monitoring quotation status, customer requests, and order progress updates.
• Prepare spare parts quotations, order documentation, and coordinate delivery arrangements with the relevant departments.
• Handle customer enquiries relating to spare parts, after-sales support, and service coordination professionally.
• Coordinate internally on spare parts availability, technical clarification, and delivery scheduling matters.
• Inventory & Stock Coordination: Monitor spare parts inventory movement and assist in maintaining accurate stock records within the branch.
• Support periodic stock take activities and inventory verification exercises in accordance with company requirements.
• Coordinate with Warehouse and HQ teams on inventory discrepancies, stock adjustments, and replenishment matters.
• Maintain organized inventory documentation and support proper inventory control practices within the branch.
• Customer Relationship Management: Perform customer satisfaction follow-up calls regarding products, deliveries, and after-sales service support.
• Record customer feedback, complaints, and support issues for proper escalation and follow-up action.
• Assist in monitoring customer response status and ensure timely coordination on unresolved matters.
• Support customer engagement and follow-up activities initiated by the sales and management team.
• Administrative & Departmental Coordination: Support daily administrative coordination for the regional sales team.
• Monitor and maintain office administrative supplies, records, and operational documentation.
• Liaise with internal departments and external parties on operational and administrative matters.

Job description

Looking for a career where you can grow beyond traditional administration?

We are seeking motivated and detail-oriented individuals to support our East Malaysia operations and play a key role in delivering excellent customer experiences and efficient business operations.

In this role, you will work closely with customers, sales professionals, and multiple departments to coordinate sales administration, after-sales support, inventory management, and operational activities. This is an excellent opportunity for individuals who enjoy problem-solving, customer interaction, coordination work, and developing a broad range of business and operational skills.

If you are looking for a dynamic career with opportunities to learn, grow, and contribute to an internationally recognized engineering company, we would love to hear from you.

Key Responsibility

Prepare quotations, sales documents, and supporting paperwork in accordance with customer requirements and company procedures.

Coordinate with Sales, Finance, and other departments on documentation and order processing matters.

Maintain proper filing, tracking, and recordkeeping of sales-related documents and correspondence.

Support the sales team in monitoring quotation status, customer requests, and order progress updates.

Prepare spare parts quotations, order documentation, and coordinate delivery arrangements with the relevant departments.

Handle customer enquiries relating to spare parts, after-sales support, and service coordination professionally.

Coordinate internally on spare parts availability, technical clarification, and delivery scheduling matters.

Inventory & Stock Coordination

Monitor spare parts inventory movement and assist in maintaining accurate stock records within the branch operation.

Support periodic stock take activities and inventory verification exercises in accordance with company requirements.

Coordinate with Warehouse and HQ teams on inventory discrepancies, stock adjustments, and replenishment matters.

Maintain organized inventory documentation and support proper inventory control practices within the branch.

Customer Relationship Management

Perform customer satisfaction follow-up calls regarding products, deliveries, and after-sales service support.

Record customer feedback, complaints, and support issues for proper escalation and follow-up action.

Assist in monitoring customer response status and ensure timely coordination on unresolved matters.

Support customer engagement and follow-up activities initiated by the sales and management team.

Administrative & Departmental Coordination

Support daily administrative coordination for the regional sales team.

Monitor and maintain office administrative supplies, records, and operational documentation.

Liaise with internal departments and external parties on operational and administrative matters.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have order processing experience?
• Do you have experience with inventory management?
• Do you have experience in a role which requires relationship management experience?

Engineering & Project Management Services 101-1,000 employees

EIK Engineering. Certified design and manufacturing organization specializing in amphibious excavator (aka marsh excavator or swamp excavator), application specific machines and wide range of high quality excavator attachments for various makes and models.

With a total of 300,000 square feet of production space supported by 300 employees and seasoned management staff, we are comfortably the largest attachment and swamp excavator manufacturer in the region.

Our designed products are recognized and sold internationally with market presence exceeding 50 countries.

In line with our expansion, we invite applicants who is energetic and ambitious to join and grow with us in the following positions.

EIK Engineering. Certified design and manufacturing organization specializing in amphibious excavator (aka marsh excavator or swamp excavator), application specific machines and wide range of high quality excavator attachments for various makes and models.

With a total of 300,000 square feet of production space supported by 300 employees and seasoned management staff, we are comfortably the largest attachment and swamp excavator manufacturer in the region.

Our designed products are recognized and sold internationally with market presence exceeding 50 countries.

In line with our expansion, we invite applicants who is energetic and ambitious to join and grow with us in the following positions.

Perks and benefits Medical Miscellaneous allowance Sports & Recreational, Career Development, Marriag

What can I earn as a Sales Administration Assistant