Customer Support & Sales Admin Coordinator

EIK Engineering Sdn Bhd; Kuching; On-site; MYR 22,000 - 39,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports & Recreational

Career Development

Marriage

Job summary

EIK Engineering Sdn Bhd is seeking a Sales Administration Assistant to support regional sales activities in East Malaysia, coordinating with Sales, Finance, and other departments to prepare quotations and order documentation. You will handle inventory coordination, after-sales support, and customer communications from the Kuching office.

The role offers exposure to a broad range of business operations with opportunities to develop administrative and coordination skills in a growing engineering

Responsibilities

• Prepare quotations, sales documents, and supporting paperwork in accordance with customer requirements and company procedures.
• Coordinate with Sales, Finance, and other departments on documentation and order processing matters.
• Maintain proper filing, tracking, and recordkeeping of sales-related documents and correspondence.
• Support the sales team in monitoring quotation status, customer requests, and order progress updates.
• Prepare spare parts quotations, order documentation, and coordinate delivery arrangements with the relevant departments.
• Handle customer enquiries relating to spare parts, after-sales support, and service coordination professionally.
• Coordinate internally on spare parts availability, technical clarification, and delivery scheduling matters.
• Inventory & Stock Coordination: Monitor spare parts inventory movement and assist in maintaining accurate stock records within the branch.
• Support periodic stock take activities and inventory verification exercises in accordance with company requirements.
• Coordinate with Warehouse and HQ teams on inventory discrepancies, stock adjustments, and replenishment matters.
• Maintain organized inventory documentation and support proper inventory control practices within the branch.
• Customer Relationship Management: Perform customer satisfaction follow-up calls regarding products, deliveries, and after-sales service support.
• Record customer feedback, complaints, and support issues for proper escalation and follow-up action.
• Assist in monitoring customer response status and ensure timely coordination on unresolved matters.
• Support customer engagement and follow-up activities initiated by the sales and management team.
• Administrative & Departmental Coordination: Support daily administrative coordination for the regional sales team.
• Monitor and maintain office administrative supplies, records, and operational documentation.
• Liaise with internal departments and external parties on operational and administrative matters.

Job description

EIK Engineering Sdn Bhd is seeking a Sales Administration Assistant to support regional sales activities in East Malaysia, coordinating with Sales, Finance, and other departments to prepare quotations and order documentation. You will handle inventory coordination, after-sales support, and customer communications from the Kuching office.

The role offers exposure to a broad range of business operations with opportunities to develop administrative and coordination skills in a growing engineering