Senior Sales Administrator

HFC Tech Sdn Bhd; Petaling Jaya; Sur place; MYR 54 000 - 72 000; Plein temps

Avantages offerts par ce poste

Fast Career Growth Opportunity

Tailored Made remuneration Package

Exposure based on Competencies and Req

Résumé du poste

HFC Tech Sdn Bhd in Malaysia is seeking a proactive Sales Administrator to manage the full order and quotation cycle, from quoting to delivery, and to support the training of new customer service staff.

You will coordinate with Engineering, Warehouse, and Finance to ensure accurate quotations, timely orders, invoicing, and high service standards. The role requires English and Mandarin proficiency and strong ERP skills.

Qualifications

• Diploma or above in Business Administration, Sales, or related field.
• Minimum 5 years of relevant experience in sales administration, order processing, or customer service.
• Proficient in English and Mandarin; ability to liaise with local and overseas customers.

Responsabilités

• Prepare and issue accurate, timely quotations following approval workflow
• Process and release sales orders; follow up on purchase orders and overdue orders
• Coordinate with Warehouse/Logistics on deliveries, courier arrangements, and shipping costs
• Create and submit invoices, ensuring alignment with orders and packing lists; handle e-invoicing requirements
• Respond to customer inquiries and handle complaints, escalating when necessary
• Coordinate sample requests, track delivery timelines, and maintain sample request records
• Monitor debtor turnover, issue Statements of Account, and follow up on outstanding payments
• Maintain and enhance customer satisfaction; support customer feedback surveys
• Complete registration documentation for new customers
• Liaise daily with Engineering, Warehouse, and Finance to resolve issues
• Maintain records of customer communications and prepare sales reports
• Support onboarding and training of new Customer Service staff

Connaissances

Customer service

Multitasking

Communication

Interpersonal skills

English proficiency

Mandarin proficiency

ERP / order management systems

Microsoft Office

Formation

Diploma or above in Business Administration, Sales, or related field

Outils

ERP / order management systems

Microsoft Office

Description du poste

Job Overview:

Manage the full order and quotation cycle for customers, from quotation to delivery, ensuring accuracy, timeliness, and high service standards. Act as the main point of coordination between customers, engineering, and warehouse teams, while supporting the training of new customer service staff.

Key Responsibilities:

Prepare and issue accurate, timely quotations following approval workflow

Process and release sales orders; follow up on purchase orders and overdue orders

Coordinate with Warehouse/Logistics on deliveries, courier arrangements, and shipping costs

Create and submit invoices, ensuring alignment with orders and packing lists; handle e-invoicing requirements

Respond to customer inquiries and handle complaints, escalating when necessary

Coordinate sample requests, track delivery timelines, and maintain sample request records

Monitor debtor turnover, issue Statements of Account, and follow up on outstanding payments

Maintain and enhance customer satisfaction; support customer feedback surveys

Complete registration documentation for new customers

Liaise daily with Engineering, Warehouse, and Finance to resolve issues

Maintain records of customer communications and prepare sales reports

Support onboarding and training of new Customer Service staff

Requirements:

Diploma or above in Business Administration, Sales, or related field

Minimum 5 years of relevant experience in sales administration, order processing, or customer service

Strong customer service skill sets with a proactive, solution-oriented mindset

Good command of English and Mandarin (spoken and written); ability to liaise with both local and overseas customers

Proficient in Microsoft Office (Excel, Word) and ERP/order management systems

Strong attention to detail, organizational, and multitasking abilities

Good communication and interpersonal skills, with the ability to coordinate across departments

Able to work independently and handle pressure in a fast-paced environment

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a sales administrator?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

Machinery & Automation 11-50 employees

Our company was established in 2003 with more than 400 employees with headquarters in Shenzhen, China. We are a manufacture of EMI shielding materials, thermal interface materials, wave-absorbing materials and other innovative materials with more than 20 years of experience in semiconductor industry. We have acquired more than 190 patents and had been awarded International R&D 100 Awards, CES International Awards, Edison Awards and etc.

Our company was established in 2003 with more than 400 employees with headquarters in Shenzhen, China. We are a manufacture of EMI shielding materials, thermal interface materials, wave-absorbing materials and other innovative materials with more than 20 years of experience in semiconductor industry. We have acquired more than 190 patents and had been awarded International R&D 100 Awards, CES International Awards, Edison Awards and etc.

Perks and benefits

• Fast Career Growth Opportunity
• Tailored Made remuneration Package
• Exposure based on Competencies and Requirement

What can I earn as a Sales Administrator