Regional Sales and Service Engineer

AHF Engineering Sdn. Bhd.; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

AHF Engineering Sdn. Bhd. is seeking a Regional Sales and Service Engineer in Malaysia to bridge customers with technical teams, driving sales growth and delivering high-quality service across the sales and service cycle.

The role requires strong engineering insight, commercial awareness and clear communication. The candidate will coordinate with customers, distributors and internal teams, provide expert product guidance, and manage service activities, installations, training and resolutions

Qualifications

• Diploma or degree in engineering or a related field.
• Strong technical product knowledge and clear explanation skills.
• Read engineering drawings and schematics.
• Able to travel bi-weekly and work in a multi-tasking environment.
• Fluent in English; Chinese language is a plus.

Responsibilities

• Manage technical and service support for customers throughout the sales cycle.
• Coordinate service activities with engineering teams and distributors.
• Prepare and deliver accurate sales, service and technical reports.
• Provide on-site or remote technical guidance and training.
• Monitor project progress and ensure costs align with forecasts.

Skills

Reading schematics

Engineering drawings

Project management

Communication skills

Driver's license

Travel readiness

Education

Diploma/Degree in Engineering

Job description

The Regional Sales and Service Engineer is a technically skilled professional responsible for understanding the full technical scope, functionality and application of the company’s products, and translating that knowledge into effective customer solutions. The role combines strong engineering insight, commercial awareness and customer‑centric communication to drive sales growth, support customers and deliver high‑quality service throughout the sales and service cycle.

The role operates as a bridge between Customers and Technical/Engineering teams, demonstrating a comprehensive understanding of valve automation systems especially in valves & actuators products.

This position plays a key role in building customer relationships, providing technical guidance, coordinating service activities and ensuring customer satisfaction.

Key Accountabilities and Objectives

Work with the regional customer/distributor/agent, external & internal engineering teams, production, logistic to meet and where possible exceed the company & customer’s requirements/expectations, which includes:

Handle all sales‑related correspondence with customers, distributors, production teams and suppliers in a timely and professional manner.

Propose accurate technical and commercial solutions based on customer specifications and in‑depth product knowledge.

Articulate product positioning to internal Sales teams and external customers, including competitor substitution options.

Provide technical and engineering support to colleagues, distributors and customers.

Build and maintain strong relationships with existing and potential customers to understand their technical and commercial requirements.

Support bids for new contracts and assist in buying activities where required.

Liaise with stakeholders to ensure alignment on specifications, proposals, timelines and project expectations.

Monitoring the stages of a project to make sure that costs are kept in line with forecasts.

Pursue new business opportunities in line with Strategic objectives in conjunction with the Application Team at existing and prospective customers.

Coordinate equipment installations, upgrades, and testing.

Provide user training on equipment operation and routine maintenance.

Diagnose technical faults or equipment failures via remote support or on-site visits.

Perform scheduled preventive maintenance and emergency repairs.

Manage customer complaints and coordinate prompt, effective technical resolutions.

Adopt a flexible approach to workload and assume new responsibilities where appropriate.

To understanding of manufacturing workflows and architecture, combined with strong business sense.

Monitor project stages to ensure costs remain aligned with forecasts and operational constraints.

Planning job timescales.

Prepare accurate sales, service and technical reports for management review.

Track and achieve sales targets.

Requirements

Preferably 2 years experiences & above in related field.

Candidate must possess at least Diploma/Degree in Engineering.

Strong understanding of technical products and the ability to explain complex information in a clear and concise manner.

Ability to read Engineering Drawings and Familiarity with Schematics.

Ability to build strong relationships with customer.

Possess a high level of commercial awareness.

Able to work in a multi‑tasking environment and perform under pressure.

Pleasant personality and willing to learn from zero.

Being an enthusiastic individual who has excellent communication skills able to fit into ain a close‑knit team environment as part of an expanding business.

Good project management skills, able to plan, coordinate and follow through tasks.

Problem Solving.

Possess a vehicle with valid driving license to travel to meet with customers

Willing to travel bi‑weekly or undertake frequent travelling for customer visits, site support, installations, troubleshooting and regional coordination.

Fluent and able to speak/write/communicate in English.

Chinese language ability is highly welcomed and considered an advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Sales and Service Engineer?
• Which of the following types of qualifications do you have?
• Do you have Reading Schematics experience?
• Do you have Fault Diagnosis experience?

What can I earn as a Sales and Service Engineer