Customer Success Renewal Specialist

Exabytes Network Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Exabytes Network Sdn Bhd is seeking a Customer Success Renewal Specialist in Penang to manage renewal journeys, engage with customers across calls, WhatsApp, and emails, and drive digital growth with strategic recommendations. You will collaborate with internal teams to resolve issues and ensure high customer satisfaction while aiming to meet renewal targets.

The role emphasizes curiosity, adaptability, and openness to adopting AI tools to enhance productivity and customer experience.

Qualifications

• Strong customer-oriented communication skills with a proactive mindset.
• Ability to multitask and thrive in a fast-paced environment.
• Willingness to learn and develop sales and account management skills in a target-driven setting.
• Open and curious about adopting AI tools and new technologies to improve productivity.

Responsibilities

• Manage Customer Renewals: Own the renewal journey from start to finish ensuring customers renew their services smoothly while maintaining strong relationships and satisfaction.
• Handle day-to-day customer communications through phone calls, WhatsApp, emails, and occasional video meetings to support customer needs and follow up on renewals.
• Review client packages & drive digital growth: Proactively review customers’ existing solutions and provide strategic recommendations to enhance digital presence and business efficiency.
• Work closely with internal teams to resolve customer concerns and deliver a seamless customer experience.
• Achieve team and individual targets by tracking renewal performance and ensuring timely renewals.

Skills

Communication & Attitude

Adaptability

Sales Ability

AI/Tech Openness

Education

Diploma or degree in Business Administration, Management, Hospitality, Mass Communication

Job description

Ready to build a career where communication, relationship-building, problem-solving, and AI come together?

Join Exabytes as a Customer Success Renewal Specialist and help businesses stay connected, grow better, and succeed with us!

If you enjoy talking to people, managing multiple conversations, solving customer challenges, and learning new technologies - including AI this role might be for you.

We’re looking for someone who is curious, adaptable, and open to using AI and digital tools to work smarter, not someone who already needs to be an AI expert.

What You’ll Be Doing

• Manage Customer Renewals : Own the renewal journey from start to finish ensuring customers renew their services smoothly while maintaining strong relationships and satisfaction.
• Handle Multiple Customer Communications : Manage day-to-day customer interactions through phone calls, WhatsApp, emails, and occasional video meetings to support customer needs, follow up on renewals, and maintain strong engagement with your accounts.
• Review Client Packages & Drive Digital Growth : Proactively review customers’ existing solutions and provide strategic recommendations to help enhance their digital presence, improve business efficiency, and support long-term growth. Build strong relationships through proactive follow-ups, professional guidance, and excellent customer service as a trusted advisor.
• Work Closely with Internal Teams : Collaborate with internal teams to resolve customer concerns efficiently and deliver a seamless customer experience.
• Achieve Team & Individual Targets : Track and manage renewal performance proactively by following up on customer accounts, ensuring timely renewals, and contributing towards customer retention, revenue growth, and team objectives.

Who We're Looking For

• Education: Diploma or degree in Business Administration, Management, Hospitality, Mass Communication, or related field (fresh graduates welcome).
• Communication & Attitude : Strong customer-oriented communication skills with a positive, proactive mindset.
• Adaptability : Ability to multitask and thrive in a fast-paced environment.
• Sales Ability : Willingness to learn and develop sales and account management skills in a target-driven setting.
• AI/Tech Openness : Open and curious about adopting AI tools and new technologies to improve productivity, customer experience, and business processes

Founded in 2001, Exabytes is Southeast Asia’s leading All-in-one Business, Cloud, Digital and Ecommerce solutions provider. With over 20 years of experience powering over 160,000 customers worldwide, Exabytes is always hard at work in curating and collaborating with the best solutions for businesses to GROW Digital. Other than the core domain and hosting to start digitising, Exabytes is also an expert on cloud, marketing, digital, cybersecurity and enterprise solutions. Today, Exabytes has spread its wings across the region with presence in Malaysia, Singapore and Indonesia.

Founded in 2001, Exabytes is Southeast Asia’s leading All-in-one Business, Cloud, Digital and Ecommerce solutions provider. With over 20 years of experience powering over 160,000 customers worldwide, Exabytes is always hard at work in curating and collaborating with the best solutions for businesses to GROW Digital. Other than the core domain and hosting to start digitising, Exabytes is also an expert on cloud, marketing, digital, cybersecurity and enterprise solutions. Today, Exabytes has spread its wings across the region with presence in Malaysia, Singapore and Indonesia.