AI-Powered Renewal & Customer Success Pro

Exabytes Network Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Exabytes Network Sdn Bhd is seeking a Customer Success Renewal Specialist in Penang to manage renewal journeys, engage with customers across calls, WhatsApp, and emails, and drive digital growth with strategic recommendations. You will collaborate with internal teams to resolve issues and ensure high customer satisfaction while aiming to meet renewal targets.

The role emphasizes curiosity, adaptability, and openness to adopting AI tools to enhance productivity and customer experience.

Qualifications

• Strong customer-oriented communication skills with a proactive mindset.
• Ability to multitask and thrive in a fast-paced environment.
• Willingness to learn and develop sales and account management skills in a target-driven setting.
• Open and curious about adopting AI tools and new technologies to improve productivity.

Responsibilities

• Manage Customer Renewals: Own the renewal journey from start to finish ensuring customers renew their services smoothly while maintaining strong relationships and satisfaction.
• Handle day-to-day customer communications through phone calls, WhatsApp, emails, and occasional video meetings to support customer needs and follow up on renewals.
• Review client packages & drive digital growth: Proactively review customers’ existing solutions and provide strategic recommendations to enhance digital presence and business efficiency.
• Work closely with internal teams to resolve customer concerns and deliver a seamless customer experience.
• Achieve team and individual targets by tracking renewal performance and ensuring timely renewals.

Skills

Communication & Attitude

Adaptability

Sales Ability

AI/Tech Openness

Education

Diploma or degree in Business Administration, Management, Hospitality, Mass Communication

Job description

Exabytes Network Sdn Bhd is seeking a Customer Success Renewal Specialist in Penang to manage renewal journeys, engage with customers across calls, WhatsApp, and emails, and drive digital growth with strategic recommendations. You will collaborate with internal teams to resolve issues and ensure high customer satisfaction while aiming to meet renewal targets.

The role emphasizes curiosity, adaptability, and openness to adopting AI tools to enhance productivity and customer experience.