Customer Success & Fulfillment Partner

Cari

Seberang Perai

On-site

MYR 33,000 - 61,000

Full time

3 days ago

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Job summary

Sealed Air in Penang, Malaysia, is seeking a Customer Service Officer to be the company’s first point of contact with assigned key customers, process purchase orders, and prepare shipping documents.

You will liaise with production, coordinate with logistics, handle inquiries and returns, monitor orders, and prepare weekly and monthly sales reports; at least a diploma and 1–2 years of experience are required.

Qualifications

SPM or Diploma in a related field.
1–2 years of customer service/marketing/sales/administration experience.
Good customer service, communication & interpersonal skills.
Good team player with problem-solving skills.
Computer literate.

Responsibilities

To act as company's first point of contact with assigned key customers on customer service.
To process customer's purchase order & prepare shipping documents.
To liaise with production planner on order acknowledgement, production schedule & schedule changes.
To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.
To coordinate with Logistic Department on shipment & delivery to the customers.
To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes
To handle customer enquiries & complaints.
To manage customer stock level & forecast loading
To monitor the performance of customer service officer and provide coaching when necessary
To prepare weekly and monthly sales report
To perform other tasks as assigned by superior.